Loan Operations Associate II

Atlantic Union Bank•Danville, MD

2d•$51,650 - $77,487

About The Position

This position requires an intermediate to advanced understanding of loan products and foundational loan industry experience. The Loan Operations Associate II supports our customers’ loan servicing needs and contributes to the development and improvement of all processes, as well as to the objectives of the team and business. The incumbent directly faces internal and external customers and prioritizes delivery of an excellent experience, using strong communication and diplomacy skills, while simultaneously managing a variety of standard loan servicing activities.

Requirements

High School diploma or equivalent required
Minimum 2 years loan servicing experience or 3 years of operations related experience required
Banking, accounting or finance experience required
Intermediate experience with MS Office Suite
High level of accuracy and great attention to detail
Excellent customer service skills
Excellent oral and written communication skills
Detail oriented and quality focused
Flexible, able to adapt to change
Ability to prioritize tasks and meet deadlines
Able to handle and prioritize multiple assignments
Experience with loan operations processes
Familiar with loan documents

Responsibilities

Ability to work effectively with minimal supervision and be a team player
Responds to inquiries relating to his or her particular area or to requests from customers and other Bank personnel within given time frames and within established policy
Supports other teammates within the team
Understanding assigned process and procedures as it relates to the job task
Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank’s BSA/AML Policy and Procedures
Ensure excellent service is provided to our internal partners and customers
Identifies and resolves issues within assigned function
Performs all other job duties as assigned
Provide high degree of professionalism and confidentiality in handling and having access to sensitive information.
Takes accountability for entire process from receipt of work to resolution and closure. Provide recommendations on areas of opportunities
Basic understanding of loan documentation and the ability to apply language to system entries
Perform intermediate to advanced loan maintenance, code corrections and/or changes, reversals and reapplication of payments
Perform manual interest accrual calculations
Perform loan boarding to core operating systems with accuracy
Process system conversions (i.e.: construction to permanent loan)
Participate in the production year-end regulatory tax reporting and corrective reporting
Perform loan document quality assurance functions
Perform loan boarding quality assurance activities
Comply with dual control standards as required
Ensure daily production goals are met and maintain quality
Participate on assigned projects
Partner with Financial Accounting in the balancing of loan general ledgers accounts daily/monthly; provide support in researching of out-of-balance situations
Add escrow records/build escrow screens on loans when appropriate
Perform insurance monitoring, tracking, and force placement activities
Process escrow disbursements and analysis according to bank procedures
Perform collateral maintenance activities including recordation, filing, releasing, etc.
Perform credit bureau reporting and correction functions
Report and maintain loan document exceptions
Support record extraction or production for audits and examinations
Participate in procedure development and updates
Support the functions outlined in the Loan Operations Associate I role as needed