Loan Officer

New American Funding•Charlotte, NC

15h•Onsite

About The Position

This is the first position in our training program. Are you ready to launch a rewarding career in the mortgage industry? This is your chance to join a field that offers financial stability, professional growth, and high earning potential for motivated individuals. Our ProLO Training Program is designed to take you from beginner to a licensed Loan Sr. Officer with a structured path that includes: Comprehensive Training: Learn the fundamentals of mortgage lending and how to deliver world-class service. Expert Mentorship: Gain insights from experienced Sales Coaches, Trainers, and Managers who are committed to your success. NAF is consistently recognized as one of Fortune’s 100 Best Companies to Work For and a top workplace for Millennials, Parents, and Women.

Requirements

Ability to demonstrate proficiency communicating with customers over the phone and via email.
Excellent customer service skills.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office programs such as Word, Excel, and Outlook.
Passionate about helping customers achieve financial goals.
NMLS licensed with 20 hours of NMLS education complete at time of hire.
Work Authorization: Must be able to verify identity and employment eligibility to work in the U.S.

Nice To Haves

1 or more years of office or inside customer service / call center experience preferred.
1 or more years of customer service and/or sales experience preferred.
High School Diploma or equivalent; some college preferred.
NMLS Licensed needed but not required to apply (will need to obtain license prior to starting; we will help provide guidance on how to obtain it)

Responsibilities

Engage in conversation and establish rapport with customers to obtain a complete and accurate “Property TBD” purchase loan application
Inquire and gather information as it relates to a customer's financial situation and financial goals.
As applicable, run an Automated Underwriting System (AUS) to confirm the customer’s eligibility for a loan program
Run the Mavent compliance test to confirm the loan file is in accordance with state and federal mortgage laws
Initially obtain a Manager reviewed Pre-Approval, and then progress to obtain an Underwritten Pre-Approval
Educate both the customer and Sr. Loan Officer about next steps for a customer's file.
Set realistic expectations for both the customer and the Sr. Loan Officer in order to maximize customer satisfaction.
Input data into computer system as it relates to information gathered for the mortgage loan.
Disposition customer files appropriately depending on the interest and ability of customers to proceed with the loan origination process.
Other duties may be assigned.