Loan Officer

Corning Federal Credit Union•Wilmington, NC

7h•Onsite

About The Position

Corning Credit Union (CCU) is seeking a Loan Officer to join their team in the greater Wilmington, NC market. CCU is a leading credit union with $2.4 billion in assets and over 160,000 members worldwide. They are committed to helping members prosper by being a trusted advisor for financial services and fostering a strong service culture within the organization. CCU offers a competitive base salary, annual bonus plan, and an exceptional benefits package, making it an employer of choice.

Requirements

Strong customer service and interpersonal skills with the ability to connect well with members over the phone
Highly flexible and able to grasp and disseminate large amounts of information in a fast-paced environment
Strong verbal and written communication skills
Exceptional attention to detail
Strong analytical and problem-solving skills
Confidence in recommending products and services with the ability to meet appropriate sales and service goals
A high school diploma or GED is required
The ability to read and comprehend moderate to advanced instructions and correspondence
The ability to write moderate to advanced correspondence within professional etiquette standards
The ability to effectively present information in one-on-one and small-group situations
The ability to effectively communicate loan decisions and navigate sensitive situations

Nice To Haves

A bachelor’s degree in Business, Finance, or a related field is preferred, commensurate work experience will also be considered
Prior lending experience is preferred

Responsibilities

Assists members with completing loan requests over the telephone, in-person or online
Effectively gathers member debt, income, and supporting loan request information
Ensures pending applications are completed as much as possible to create a seamless experience for the member when other teammates must finalize requests
Makes sound loan recommendations through effective interviewing and analysis
Effectively educates members about all appropriate the credit union products and services and meets or exceeds sales goals
Maintains basic knowledge of the competition's products and services and utilizes this knowledge to compare and contrast and assist members with their product and service decisions
Protects the financial integrity of the credit union and its loan portfolio - effectively balancing member service and exceptions with the risk to the credit union
Provides alternative recommendations to members who do not qualify for the loan requested and educates them on ways they can improve their credit standing and future borrowing ability with the credit union
Openly communicates lending decisions to the member and is capable of navigating through sensitive situations
Clearly documents all loan decisions with supporting information within the application
Assumes responsibility for other projects or duties as required or assigned