Loan Officer (Bilingual Spanish Preferred)

NOVA FINANCIAL AND INVESTMENT CORPORATION•Philadelphia, PA

70d•Onsite

About The Position

NOVA® Home Loans is seeking a Loan Officer who embodies their core values: PROVIDE the best combination of service, rates, and fees; PROMOTE sustainable careers for employees; and GIVE BACK to the community. This role involves evolving as a Loan Officer by delivering exceptional customer service, managing the loan process from application to closing, and ensuring timely communication. The position also includes serving as a quality control and compliance supervisor, overseeing team marketing efforts, conducting industry research, and directing team members. The Loan Officer will exercise sound judgment in loan decisions, build business relationships, guide and pre-qualify clients, collect and verify documentation, and stay current with product offerings and regulations. This role requires full compliance with all mortgage lending laws and regulations, and leadership in recruitment, onboarding, and training efforts.

Requirements

A High School Diploma or GED is required.
Must hold a valid Loan Originator License and maintain it in good standing.
Requires 2-3 years of experience in a management or supervisory role.
Knowledge of, and strict compliance with, all applicable federal, state, and local laws, rules, and regulations regarding all types of mortgage loans.
Able to maintain high level of confidentiality regarding private, trade secret and/or proprietary information.
Knowledge and understanding of computer software programs such as Microsoft Word, Excel, and Outlook as well as mortgage tracking software.
Excellent responsiveness to customers and Nova personnel.

Nice To Haves

Bachelor’s degree in a related field preferred.
Equivalent education and relevant work experience may be considered.
2 years of experience in the mortgage industry.
2 years of experience in a customer service-focused role.
Spanish speaking and writing is preferred.

Responsibilities

Deliver exceptional customer service, managing all aspects of the loan process from application to closing, ensuring timely communication, and providing required documentation promptly.
Serve as quality control and compliance supervisor for the team, ensuring adherence to relevant regulations and company procedures.
Oversee team marketing and advertising efforts to grow the client base, including creating or coordinating print ads, public relations initiatives, and product campaigns.
Conduct in-depth industry research on regulatory requirements, market strategies, audience development, and industry trends to support informed decision-making.
Direct and supervise team members, including loan officer assistants and clerical staff, handling performance appraisals, promotions, and other HR functions.
Exercise sound judgment in loan decisions, ensuring comprehensive knowledge of products, client needs, and regulatory requirements.
Manage each loan from application through to closing, coordinating all client communications and supervising loan personnel.
Gather and analyze client financial information to recommend products that best meet their needs; advise on the benefits and drawbacks of different financial products.
Build business relationships and develop referral networks to identify prospective clients.
Guide and pre-qualify potential clients, ensuring accurate application information and advising on loan feasibility and available financial products.
Collect and verify supporting documentation, including credit history, financials, and compliance with all loan terms and guidelines.
Obtain and lock in precise loan terms, communicate these to clients, and review HUD-1 documents for accuracy prior to closing.
Stay current with product offerings, underwriting guidelines, market trends, and emerging loan and financial products.
Ensure full compliance with all mortgage lending laws, rules, and regulations.
Lead recruitment, onboarding, and training efforts in collaboration with Human Resources.
Provide input on hiring, advancement, disciplinary actions, and promotions for team members.
Perform tasks that support NOVA’s management and business operations.
Complete additional responsibilities as assigned.