Loan Officer

ProsperUs Detroit • Detroit, MI

1d • Hybrid

About The Position

ProsperUs Detroit is a community-driven initiative transforming neighborhood economies across Detroit and surrounding Wayne County communities. Our mission is to advance economic equity in under-resourced communities by equipping entrepreneurs with the opportunities and capital to build businesses, generational wealth, and vibrant neighborhoods. We deliver radically supportive and culturally competent training, financial coaching, business services, and capital, always rooted in the belief that residents, businesses, and community organizations are the drivers of their own revitalization. Purpose of the Role at ProsperUs As a Loan Officer, you will serve as a trusted relationship manager and capital advisor for entrepreneurs accessing financing through ProsperUs Detroit. You will be responsible for both originating new capital opportunities and stewarding ongoing borrower relationships throughout the life of each loan. This role blends relationship-building, underwriting, project management, and borrower support. You will guide prospective borrowers through the lending process from initial conversation through approval, closing, and disbursement. Once capital is deployed, you will remain the primary relationship holder for your portfolio, ensuring borrowers receive responsive communication, business services support, and annual portfolio reviews that help sustain long-term success. Working closely with the Community Capital Director, Capital Team colleagues, Business & Alumni Services staff, and the Financial Wellness Coach, you will help ensure entrepreneurs receive holistic support that strengthens both their business finances and personal financial wellness.

Requirements

• At least two years of experience in commercial lending, microlending, underwriting, portfolio management, financial coaching, banking, entrepreneurship support, or related fields.
• Ideally, an emphasis on understanding businesses and entrepreneurs who encounter challenges related to systemic and institutional inequity is important.
• Experience reviewing business financial information and guiding clients through financing processes.
• Strong project management and relationship management skills.
• Experience with CRM or lending software; Salesforce experience is a plus.
• Flexibility in days and hours available for scheduled work, including regular evening engagements and occasional weekend commitments.
• Strong written and verbal communication skills in English.
• Ability to communicate in Spanish, Arabic, French, or Bangla is a plus.
• You have experience in lending, underwriting, banking, portfolio management, financial coaching, or related capital access work.
• You build trust easily and know how to maintain strong long-term relationships with entrepreneurs from diverse backgrounds.
• You can balance compassion and accountability while guiding borrowers through complex processes.
• You understand business financial statements, tax returns, cash flow, and credit considerations.
• You are highly organized and can manage multiple deals, deadlines, and borrower relationships simultaneously.
• You communicate clearly, proactively, and professionally in writing and verbally.
• You are comfortable learning and using systems such as Salesforce and other lending or project management platforms.
• You are proactive, solution-oriented, and able to navigate challenges with good judgment.
• You have a personal and professional commitment to intersectional equity, including dismantling racism and other forms of oppression affecting the communities ProsperUs serves, particularly Black, Latiné, Arab, justice-impacted, immigrant, and low- to moderate-income communities.
• You are motivated by expanding access to capital and helping entrepreneurs thrive.

Nice To Haves

• Bachelor’s degree in business, finance, economics, community development, or a related field is helpful but not required.

Responsibilities

• Build relationships with entrepreneurs, internal stakeholders, referral partners, and ecosystem collaborators to generate qualified financing opportunities aligned with ProsperUs’ mission.
• Guide prospective borrowers through the application and underwriting process with empathy, clarity, and accountability.
• Collect, review, and organize required documentation, including financial statements, tax returns, ownership information, business plans, and other underwriting materials.
• Analyze borrower readiness, repayment capacity, and financing needs using sound credit judgment and trust-based financing practices.
• Prepare thoughtful and timely loan presentations for the ProsperUs Loan Committee’s consideration.
• Present loan opportunities to the Loan Committee and respond to questions regarding structure, risk, and entrepreneur readiness.
• Support borrowers in understanding approval terms, next steps, and timelines following committee decisions.
• Lead post-approval processes, including commitment letters, condition tracking, document collection, and coordination toward closing.
• Conduct loan closings professionally and accurately while ensuring borrowers understand their obligations and available supports.
• Coordinate timely loan disbursements in partnership with internal operations staff and borrowers.
• Maintain close communication with borrowers to receive, review, and process disbursement requests for approved loans.
• Ensure all closing files, compliance documentation, and internal records are complete and accurate.
• Help remove unnecessary barriers that delay access to capital while maintaining prudent controls.
• Serve as the primary relationship holder for assigned borrowers throughout the life of their loans and beyond.
• Maintain regular communication with borrowers to understand progress, challenges, and opportunities for additional support.
• Coordinate business services, coaching, referrals, and technical assistance that strengthen borrower success and repayment readiness.
• Conduct annual portfolio reviews to ensure borrower files remain current, including the collection of tax returns, insurance documentation, financial statements, and other required records.
• Identify early warning signs of borrower distress and partner internally to provide proactive support solutions.
• Maintain accurate portfolio notes, relationship updates, and borrower activity in Salesforce and other systems.
• Provide borrowers with business financial coaching related to budgeting, cash flow, profitability, growth planning, and responsible use of capital.
• Partner closely with the Financial Wellness Coach so borrowers also have access to personal financial literacy tools, credit-building resources, and healthy financial practices.
• Collaborate with internal teams to ensure borrower support is coordinated, warm, and effective rather than fragmented.
• Contribute to a borrower experience rooted in dignity, trust, and practical problem-solving.
• Represent ProsperUs within entrepreneurship and community development networks as appropriate.
• Support reporting, data integrity, and internal metrics related to capital deployment and borrower outcomes.
• Identify opportunities to improve lending workflows, borrower experience, and portfolio health.
• Continue deepening knowledge of equitable entrepreneurship, community finance, and racial equity.
• Assist with special projects and other duties as assigned.

Benefits

• 11 nationally recognized holidays, an additional floating holiday to be used when you choose, and more time to rest around the winter holidays.
• 15 days of paid time off (PTO) that you can use 90 days after joining the team.
• Health insurance (most paid by organization), org-paid vision, and org-paid dental.
• 401(k) with a portion of contributions matched by ProsperUs.
• Parental leave for giving birth, adoption, fostering, and supporting a partner who is giving birth.
• Accommodations for nursing parents, respect for childcare needs and practices, parental leave, and other supports.
• Professional development goals to collaborate on with your supervisor, and regular check-ins about how it’s going with Quarterly Conversations focused on goals and values.
• Flexible schedule with availability between 9 AM – 3 PM Eastern Time, with encouragement to work additional hours with a schedule that works for them.
• Hybrid home / office work environment, with three remote workdays allowed per week.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree