Loan Officer - Clarksville, TN

Veterans United Home Loans•Clarksville, TN

1d•Onsite

About The Position

As a Loan Officer at Veterans United, you enhance the lives of your borrowers by delivering unprecedented customer service. Your day will largely be filled with working with borrowers to determine their homebuying needs and working with the rest of the loan team to provide a smooth loan experience to your customers. This role requires a Mortgage Loan Originator license. Our recruitment and licensing team will be able to work alongside you to help you obtain your MLO license if you do not already have one. You'll spend much of your day communicating with borrowers by phone, email, and other communication tools. Business calls may be recorded and reviewed using AI-assisted technology to support coaching, quality assurance, compliance, training, and performance evaluation. These technologies may collect, store, and use voiceprints as part of that process.

Requirements

Mortgage Loan Originator license (MLO license)
Excellent written and interpersonal communication skills.

Nice To Haves

Previous sales experience
Understanding of performance-based marketing metrics
Previous mortgage origination experience closing online mortgage leads
Previous experience in a call center environment

Responsibilities

Communicate loan status regularly with clients, responding promptly to inquiries and concerns via email and phone.
Analyze borrowers’ information to determine feasibility of pre-approving and obtaining a loan.
Manage internal efforts to ensure a timely process and resolve application issues.
Interview borrowers and obtain and/or verify information and documentation.
Manage social media presence.
Educate borrowers on loan process and product/service alternatives.
Remain knowledgeable on company and industry guidelines and processes.
Analyze and manage numbers to increase and ensure efficiencies and meet company goals.