Loan Officer Associate

SFMC Home Lending•Ramsey, MN

43d•Onsite

About The Position

The Loan Officer Associate assists a designated Loan Officer(s) in originating and processing loans. This role involves managing various aspects of the loan application process, from initial review to customer follow-up, and supporting the Loan Officer's administrative and client-facing duties.

Requirements

2+ years of mortgage experience, including all areas of the loan process.
Thorough knowledge of FHA, Conventional, VA and USDA product financing.
High School diploma or equivalent.
NMLS License required.
Strong written and verbal communication skills with the ability to communicate effectively with a diversity of audiences.
Demonstrated problem-solving ability and conflict resolution skills.
Must have attention to detail and customer service focus.
Ability to adhere to established processes and checklists.
Flexibility and adaptability in a fluid and rapidly changing environment.
Self-motivated with the ability to work independently with minimal supervision.
Ability to manage multiple priorities in a fast-paced, dynamic environment with strict time requirements.
Proficient with MS Office, with a knowledge of industry automation and software.
High level of integrity, ethics, discretion and professionalism in handling confidential and sensitive information.

Nice To Haves

Bachelor’s degree is a plus
Sales aptitude is a plus

Responsibilities

Reviewing the initial loan application.
Requesting required documents, including follow up if needed.
Calculating income in order to validate data.
Running AUS and reviewing findings.
Preparing and sending prequalification letters.
Preparing the initial disclosure package.
Reviewing and preparing loan documents for submission to Processing.
Managing the Loan Officer(s) calendar, including follow-up, appointment setting and time blocking as appropriate.
Serving as the primary point of contact for phone calls.
Managing the CRM, including follow-ups with warm leads and closed loans.
Pipeline management, including scheduled pipeline reviews, daily tracking and weekly status calls to customers.
Utilization of designated Sales tools and reporting methods.