Loan Officer Assistant

Arthur State Bank•Rock Hill, SC

6d•Onsite

About The Position

The Loan Officer Assistant (LOA) provides administrative and coordination support to assigned lenders to ensure timely, complete, and compliant loan file intake and progression through underwriting and closing. The LOA is responsible for borrower communication, document collection, disclosures, and condition tracking, but does not perform credit analysis, draft loan documents, or book loans.

Requirements

Strong organization and time management skills with the ability to manage multiple loan files simultaneously and meet firm deadlines
High attention to detail and accuracy in document collection, file setup, and condition tracking
Clear and professional verbal and written communication skills for borrower and internal team interactions
Ability to follow standardized processes and checklists without deviation
Working knowledge of loan documentation requirements and lending workflows
Ability to understand and comply with regulatory timing requirements, including TRID disclosures
Proficiency in loan origination systems, document imaging systems, and standard office software
Ability to prioritize tasks in a fast-paced, deadline-driven environment
Sound judgment to recognize issues and escalate concerns promptly to management
Ability to maintain confidentiality of sensitive borrower and bank information
Demonstrates integrity, professionalism, and ethical conduct in all interactions.
Treats customers and coworkers with respect, fairness, and courtesy.
Maintains a calm and professional demeanor during high-volume periods or challenging situations.
Supports Arthur State Bank’s commitment to teamwork, accountability, and community service.
Adheres to attendance, reliability, and workplace conduct standards.
High school diploma or equivalent required
2+ years of loan processing, loan assistant, or banking operations experience
Working knowledge of consumer, commercial, and/or mortgage lending process
Strong organizational and communication skills
Completion of required internal and online training programs

Nice To Haves

associate degree preferred
Experience with loan origination systems preferred

Responsibilities

Receive loan requests from lenders and establish loan files in the loan origination system (LOS)
Assist with collection of applications, borrower financials, tax returns, and entity documentation
Ensure all required intake items are complete prior to underwriting submission
Maintain standardized intake checklists for all loan types
Serve as primary point of contact for borrowers on documentation and status updates
Coordinate with lenders, credit analysts, portfolio managers, and loan operations staff
Track and follow up on outstanding underwriting and closing conditions
Prepare and deliver initial disclosures and Loan Estimates within required timelines
Monitor and track TRID disclosure timing and document compliance
Escalate timing or disclosure issues immediately to management
Comply with and adhere to all Bank Secrecy Act (BSA) and Anti-Money Laundering/Counter-Terrorist Financing (AML/CFT) requirements, including: Customer Identification Program (CIP), Customer Due Diligence (CDD) and Enhanced Due Diligence (EDD), Currency Transaction Reports (CTR), Suspicious Activity Reports (SAR), Office of Foreign Assets Control (OFAC) and sanctions monitoring
Maintain accurate and current loan files
Ensure documentation is uploaded, indexed, and properly labeled
Support post-close document requests as needed
Maintain confidentiality of customer and bank information at all times.
May serve as backup to other LOA’s or loan operations staff when necessary
Performs other related duties as assigned to support loan operations and customer service objectives.