Loan Officer Assistant

Spark Energy, LLC•Houston, TX

4d•Onsite

About The Position

FlipCo Financial is a vehicle for real estate investors’ success by delivering fast, transparent, and innovative lending solutions. Our high-energy, high-performance team believes in picking up a shovel across departments, taking ownership of outcomes, and delivering an exceptional borrower experience. We value accountability, collaboration, continuous growth, and doing the right thing for our borrowers and teammates. At FlipCo, success is achieved by individuals who embrace responsibility, pursue excellence, and contribute to the success of the entire team. The Loan Officer Assistant serves as a critical member of FlipCo’s DSCR lending team by supporting the origination process from application through closing. This role is responsible for managing active loan files, coordinating borrower communication, collecting and reviewing documentation, and helping ensure loans move efficiently through the pipeline. This role is ideal for someone who embraces ownership, thrives in a fast-paced environment, and finds satisfaction in helping borrowers and teammates succeed. The Loan Officer Assistant serves as a trusted partner to both borrowers and Loan Officers, ensuring every transaction is handled with urgency, accuracy, professionalism, and a commitment to delivering an exceptional borrower experience.

Requirements

Exceptional attention to detail and organizational skills
Strong communication skills, both written and verbal
Results-oriented mindset with a strong sense of urgency and accountability
Demonstrates ownership and follows through on commitments
Ability to prioritize and manage multiple files simultaneously
Customer-service focused with a proactive approach to problem solving
Comfortable working in a fast-paced, entrepreneurial lending environment
Willingness to step outside of defined responsibilities to help the team achieve shared goals
Commitment to continuous learning and professional development
Strong proficiency in Microsoft Office and loan technology platforms
Ability to maintain high levels of accuracy while working under deadlines
Ability to manage competing priorities in a high-volume environment
Ability to handle confidential borrower and company information
Ability to sit for extended periods and work on a computer for long stretches
Ability to speak, read, and write English fluently.

Nice To Haves

2+ years of experience in mortgage lending, banking, title, escrow, real estate transactions, or a related field
Experience supporting DSCR, Non-QM, investor, or private money loan products
Experience as a Loan Officer Assistant, Processor, Mortgage Assistant, Transaction Coordinator, or similar role
Proficiency in CRM systems, and loan origination platforms
Bilingual in Spanish

Responsibilities

Manage an active DSCR loan pipeline and assist Loan Officers throughout the origination process
Serve as a primary point of contact for borrowers, providing proactive updates and guidance throughout the loan lifecycle
Collect, review, and organize required documentation to ensure complete and accurate loan files
Track loan milestones, conditions, and closing deadlines while maintaining urgency and accountability
Coordinate with underwriting, processing, title companies, insurance providers, appraisers, and other third parties
Prepare files for underwriting review and assist in clearing conditions efficiently
Maintain accurate records within the CRM and loan origination system
Identify potential bottlenecks and proactively solve problems before they impact closing timelines
Deliver a best-in-class borrower experience through responsive communication and consistent follow-through
Support reporting, pipeline visibility, and operational process improvement initiatives
Step in and assist teammates when needed to ensure the success of the broader team and borrower experience