Loan Officer Assistant (Lead to Contract)

Guild Mortgage•Dallas, TX

12d•Onsite

About The Position

The Loan Officer Assistant plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties. The Loan Officer Assistant acts as a primary point of contact for the customer and is responsible for managing various client databases, assisting with loan applications, analyzing customer credit and financial scenarios, and providing marketing support. Additional duties include pricing loans, quoting rates, maintaining referral source relationships, and collecting supporting documentation from customers. This role is prohibited from submitting documents to underwriting and ordering certain verifications.

Requirements

High school diploma or equivalent is preferred
At least two years of experience in Mortgage lending or related field
Active MLO licensing required
Ability to manage multiple priorities
Strong detail orientation and highly organized
Works with a strong sense of urgency and responsiveness
Passionate about delivering excellence in customer service
Demonstrated patience and professionalism when interacting with both internal and external customers
Proficiency with data entry, PDF software programs, Microsoft Word, and Excel required
Strong verbal and written communication skills
Basic math skills
Ethical, with a commitment to company values
Excellent verbal and written communication skills required
Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required
Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required
Commitment to company values
Customer Service - Proactive attention to each person
Integrity - Do and say what's right
Respect - Treat others with dignity
Collaboration - Listen and work together
Learning - Seek knowledge and strive for improvement
Excellence – Deliver the unexpected
Mobility in an office setting
Frequent use of computer keyboard and mouse
Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation
Regularly required to accurately perceive, distinguish and interpret information received visually and through audio, e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media

Nice To Haves

No direct or indirect reports.
Low level of independent judgment and discretion used in decision-making; executes standard core job responsibilities with only minor variation and escalates more complex issues for advice and resolution.

Responsibilities

Act as a primary point of contact for the customer contact for licensed activity, for the loan officer.
Assist originator in appointment setting with prospective and new applicants.
Provide new lead callbacks within 20 minutes and maintain a 35% conversion rate from lead to appointment.
Set and confirm appointments for originator and manage calendar.
Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
Send new clients online pre-qualification link on behalf of originator.
Assist the originator with obtaining an accurate and thorough 1003.
Analyze customer’s credit and financial scenario and determining appropriate loan product(s).
Run credit on loans assigned to an originator.
Run AUS findings and prepare the Initial Fee Worksheet.
Pull and prep web applications and other duties; including updating credit reports and AUS findings.
Request status updates from pre-approved clients and referral sources (weekly TBD calls).
Keep up to date with company approved programs and software systems; implement and execute new systems for team and clients.
Provide marketing support by coordinating, creating, obtaining compliance approval, tracking, and distributing advertising materials as needed.
Manage monthly compliance-approved email marketing to realtors.
Act as a primary point of contact for the customer, and keeping the customer informed throughout the process, subject to the limitations as set forth in Guild’s SAFE Act and Consumer Privacy/Safeguarding in Information policies.
Price loan in accordance with Guild’s policies and communicating fees to operations team.
Quote rates and make commitments regarding locking to customer.
Maintain referral source relationships through quick response time and excellent custom service.
Prepare and send thank you cards to referral sources and new clients.
Collect supporting documentation from customer, gathering necessary documentation for pre-approval.
Act as a point of contact for the customer and referral source, keeping them informed throughout the process.
Discuss product features with customer.
Perform other duties as assigned.