Loan Officer Assistant
EMM LOANS•Wilmington, NC
•Hybrid
About The Position
We are seeking a detail-oriented Loan Officer Assistant to support a team of MLOs in a fast-paced mortgage office. This role is responsible for assisting with loan file preparation, client communication, and helping move loans efficiently through the mortgage process. This position can be hybrid or remote depending on location of the candidate.
Requirements
- High school diploma or equivalent
- Strong communication and organizational skills
- Customer service experience preferred
Nice To Haves
- Mortgage experience or knowledge of Encompass is a plus
- NMLS license is helpful but not required
Responsibilities
- Contact borrowers to collect missing documents and information
- Assist with preparing loan loan files for submission to processing
- Issue pre-approvals and input loan data into the system
- Review documentation such as paystubs, tax returns, and asset statements
- Assist with ordering appraisals, title, and other third-party services
- Run credit and automated underwriting as needed
- Track loan status and keep the Loan Officer informed of progress
- Help monitor the loan pipeline and ensure deadlines are met
- Provide excellent customer service and guide clients through the mortgage process
Benefits
- Medical, Dental, and Vision insurance
- Flexible Spending Account
- HSA Account (with eligible medical plan only)
- Company paid Life Insurance and LTD!
- Additional buy up Life and LTD Insurance
- 401K plan with an employer match
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
