Loan Officer Assistant - Bilingual (Spanish/English)

Lower•Phoenix, AZ

1d•Hybrid

About The Position

We are seeking an experienced Bilingual Loan Officer Assistant fluent in Spanish and English to assist borrowers in their home buying or refinance journey. You'll work a hybrid schedule at our Phoenix, AZ office supporting a licensed Loan Officer. Lower believes homeownership is the key to building wealth, and we’re making it easier and more accessible than ever. As a mission-driven fintech, we simplify the home-buying process through cutting-edge technology and a seamless customer experience. With tens of billions in funded home loans and top ratings on Trustpilot (4.8), Google (4.9), and Zillow (4.9), we’re a leader in the industry. But what truly sets us apart? Our people. Join us and be part of something bigger.

Requirements

2+ years of experience in the mortgage industry as Loan Officer Assistant, Loan Processor, Loan Officer, etc.
Fluent in English and Spanish
Working knowledge of Encompass preferred
Excellent communication skills including phone, personal contact and written
Ability to problem solve and exercise a high degree of initiative
Reliability and consistently positive attitude
Must possess good judgement, be able to accept responsibility and handle confidential information
Ability to work well in a team-oriented atmosphere

Responsibilities

Front- end support for Loan Officer, speak with clients regarding goals, needs, and qualifications; after qualifying conversation, collaborate alongside Loan Officer for next steps in the financing process
Assist clients through closing by answering basic questions, and providing customer service to all parties throughout the transaction
Advise client of any additional, updated or missing documents needed to proceed
Prepare the loan for Loan Processor to take over
Order appraisals and FHA Case numbers
Develop rapport and maintain strong working relationships with internal and external clients
Other duties or special projects as assigned