Loan Insurance Analyst I

National Cooperative Bank. N.A. • Hillsboro, OH

1d

About The Position

The Loan Insurance Analyst I is an individual contributor who supports the review and management of an assigned loan portfolio of standard loans. This role executes assigned tasks in accordance with established procedures and guidelines, applies foundational knowledge to evaluate standard insurance documentation, and escalates non-routine issues to more senior team members. The Loan Insurance Analyst I collaborates with internal and external stakeholders to address inquiries and contributes to team effectiveness through reliability, accuracy, and ongoing skill development.

Requirements

• 1–3 years of experience in insurance, lending, banking, customer service, administrative support, or a related field.
• Ability to follow established processes, work with guidance, escalate issues as needed, and effectively respond to inquiries.

Nice To Haves

• Foundational knowledge of financial services, insurance industry, or loan processes is preferred.
• Exposure to insurance documentation and policy review.
• Exposure to mortgage or loan servicing processes.
• Exposure to real estate or commercial lending.
• Exposure to financial institutions or regulatory environments.
• Experience with loan servicing or insurance tracking systems (e.g., McCracken/Strategy) is beneficial but not required.
• Internship or academic experience in a related field is a plus.
• Exposure to or completion of coursework or training in Associate in general insurance (AINS) or other introductory insurance coursework.
• Exposure to or completion of coursework or training in Mortgage Bankers Association (MBA) or Real Estate Finance coursework.
• Exposure to or completion of coursework or training in Federal Emergency Management Agency (FEMA) and/or National Flood Insurance Program (NFIP) flood insurance training.
• Exposure to or completion of coursework or training in introductory insurance, risk management, or compliance courses (e.g., via The Institutes).

Responsibilities

• Review and analyze annual insurance renewal documents for assigned loans.
• Execute assigned reviews of annual insurance renewal documents for an assigned portfolio of standard loans, following established procedures and guidelines.
• Apply established procedures to complete assigned work, escalating non-routine, complex, or higher-risk issues to more senior team members for resolution.
• Evaluate insurance policies for compliance with loan documents, servicing agreements, and investor standards, applying standard review processes.
• Identify insurance deficiencies and determine appropriate follow-up actions within established guidelines, escalating non-routine or higher-risk issues as needed.
• Maintain accurate and timely insurance data within internal systems in accordance with established processes.
• Respond to inquiries from agents, borrowers, and internal customers within 48 hours, escalating complex or unresolved issues when appropriate.
• Maintain regulatory accuracy for flood packages, audits, and compliance tasks, adhering to defined procedures.
• Support audit requests, loan sales, and special projects as assigned.
• Provide cross-training and backup coverage for team members.
• Participate in ongoing training and cybersecurity compliance.
• Identify and communicate potential opportunities for operational improvements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED