Loan Coordinator

Novus Home Mortgage • Brookfield, WI

21h

About The Position

The Loan Coordinator Specialist plays a critical role in streamlining the mortgage process by managing the ordering and review of essential third-party services and documentation verifications. As part of a newly formed centralized task team, this position supports branch operations by handling high-volume, redundant tasks and collaborating with AI-based tools to ensure data integrity and efficiency. This role allows loan processors to shift their focus to file readiness and guideline adherence, reducing underwriting touches and accelerating closing timelines. The ideal candidate is detail oriented, process-driven, and comfortable with technology-driven environments.

Requirements

• 1+ years of mortgage operations experience, ideally in processing, disclosures, or post-closing
• Working knowledge of loan documentation types and verification processes
• High attention to detail and organizational skills
• Adaptability to evolving technology and willingness to learn AI-supported processes
• Proficiency with Loan Origination Systems (LOS), mortgage software applications, and Microsoft Office Suite.
• Strong organizational and administrative skills.
• Ability to prioritize multiple loans while meeting deadlines.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to handle confidential information with professionalism and discretion.
• Strong customer service and relationship management skills.

Nice To Haves

• Familiarity with FNMA, FHLMC, FHA, VA, USDA, and investor guidelines preferred.
• Working knowledge of TRID, RESPA, and other mortgage compliance regulations preferred.
• Familiarity with Encompass and automated processing tools preferred

Responsibilities

• Review loan application and product information to determine appropriate verification needs
• Order and track IRS Tax Transcripts based on borrower income type and loan product
• Order Verbal Verifications of Employment (VVOEs), income/employment work orders, and follow up as needed
• Manage ordering of appraisals, title insurance, and homeowners’ insurance (as phased into workflow)
• Utilize AI technology to identify discrepancies between borrower-provided documentation and third-party verifications
• Maintain real-time task dashboards and communicate status updates to processors and branch teams
• Escalate documentation inconsistencies or delays to appropriate team members
• Coordinate with underwriting and compliance teams to ensure all required documentation is complete before submission
• Participate in testing and implementation of AI tools that support the task workflow

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed