Loan Assistant in Palestine

Austin Bank•Palestine, TX

11d•Onsite

About The Position

The Loan Assistant is responsible for understanding and complying with regulatory requirements for financial transactions, specifically the Bank Secrecy Act (BSA) and Customer Identification Program (CIP). This role emphasizes superior customer service, relationship building, and promoting customer loyalty to Austin Bank. The Loan Assistant will also contribute to a positive teamwork atmosphere, stay informed about company communications, and pursue ongoing training for personal skill development. Upholding the organization's values of ethics, integrity, and confidentiality is paramount. Key duties include greeting customers, processing loans, interviewing prospective loan customers, attending loan closings, handling telephone and visitor inquiries, scheduling appointments, composing correspondence, managing mail, performing administrative and clerical tasks, coordinating departmental activities, filing, maintaining loan-related records and exception lists, obtaining credit reports, handling confidential information, promoting bank products and services, preparing reports, notarizing documents, verifying port activity, and cross-training in other areas. The role also requires reporting to work regularly and promptly, adhering to established policies and procedures, and enhancing professional growth through continuous learning.

Requirements

Employee is responsible to understand and comply with regulatory requirements for financial transactions, most specifically Bank Secrecy Act (BSA) and Customer Identification Program (CIP) as it relates to specific job functions.
Exhibits superior customer service as an Austin Bank team member.
Demonstrates high quality relationship building techniques to ensure the customer receives the best possible solution to his banking and financial needs.
Helps promote a loyal relationship between the customer and Austin bank.
Participates in developing a teamwork atmosphere with co-workers as part of department/branch location by attending meetings, participating in discussions, treating co-workers with respect and courtesy, and contributing to departmental goals.
Has a responsibility to stay abreast of company communications by reading publications, announcements and company e-mails, etc.
Takes advantage of appropriate communication channels regarding bank related business matters.
Develop personal skills and capabilities through on-going training, as provided by the company or elsewhere subject to Company approval.
Uphold and safeguard the organizations values particularly relating to ethics, integrity, and confidentiality both internally and externally.
Greets customers and provides superior customer service.
Processes loans.
Interviews prospective customers for loans.
Attends loan closings.
Answers telephone and provides information to callers or routes call to appropriate person and places outgoing calls.
Greets visitors, ascertains nature of business, and directs visitors to appropriate persons.
Schedules appointments, composes and types correspondence, reads and routes incoming mail, and performs other administrative and clerical duties.
Assists in coordinating departmental activities.
Initiates appropriate action required to expedite task completion.
Files correspondence and other records.
Maintains files.
Resolves matters of a routine nature to conserve supervisor’s time.
Maintains ticklers pertaining to loans.
Maintains loan exception list.
Obtains credit reports.
Handles confidential and sensitive information with proper discretion.
Explains, promotes and/or sells bank products or services.
Prepares required reports and files as necessary.
Notarizes documents.
Verifies port activity and file maintenance.
Cross-trains in other areas to provide assistance as needed.
Provides superior customer service.
Reports to work regularly and promptly.
Maintains established department and Bank policies, procedures and objectives and quality assurance.
Enhances professional growth and development through participation in in-service meetings, current literature, etc.

Responsibilities

Understand and comply with regulatory requirements for financial transactions, including BSA and CIP.
Provide superior customer service and build strong customer relationships.
Promote customer loyalty to Austin Bank.
Participate in developing a teamwork atmosphere with co-workers.
Stay abreast of company communications.
Develop personal skills and capabilities through ongoing training.
Uphold and safeguard the organization's values, including ethics, integrity, and confidentiality.
Greet customers and provide superior customer service.
Process loans.
Interview prospective customers for loans.
Attend loan closings.
Answer telephone and provide information or route calls.
Greet visitors and direct them to appropriate persons.
Schedule appointments, compose and type correspondence.
Read and route incoming mail.
Perform other administrative and clerical duties.
Assist in coordinating departmental activities.
Initiate appropriate action to expedite task completion.
File correspondence and other records.
Maintain files.
Resolve routine matters to conserve supervisor's time.
Maintain ticklers pertaining to loans.
Maintain loan exception list.
Obtain credit reports.
Handle confidential and sensitive information with proper discretion.
Explain, promote, and/or sell bank products or services.
Prepare required reports and files as necessary.
Notarize documents.
Verify port activity and file maintenance.
Cross-train in other areas to provide assistance as needed.
Report to work regularly and promptly.
Maintain established department and Bank policies, procedures, and objectives.
Enhance professional growth and development through participation in in-service meetings and current literature.