Loan and Share Mediator

Broadview Federal Credit Union•Albany, NY

2d•$18 - $20

About The Position

If you are ready to join a company that truly cares about its employees, our members, and our community then you have come to the right place! Overview of Your Role This role is responsible for the collection of delinquent loan accounts and related collection issues.

Requirements

Associate’s degree from accredited college or university
Minimum of 2 years telephone collection or call center environment experience preferred

Nice To Haves

Bilingual individuals who are fluent in a second language in addition to English are highly encouraged to apply.

Responsibilities

Responsible for the collection of accounts assigned by department management, including member negative share balances, MasterCard accounts, consumer and small balance commercial loan accounts
Responsible for the accurate maintenance of records that may be used in the collection of accounts
Acquire and preserve knowledge of state and federal laws as they pertain to bankruptcy
Acquire and preserve knowledge of state and federal laws as they pertain to foreclosure
Make recommendations regarding repossessions, charge-offs, or further internal collection efforts to management
Experienced with Telephone Collection Practices Act and Fair Debt Collection Practices Act
Knowledgeable with the regulations surrounding the right of offset and freezing funds with regards SSI, SSD and Pension
Retain state and federal laws with regard to repossessions
Well Informed with the Fair Credit Reporting Act and the CFPB as they pertain to collections
Familiar with rules as they apply to handling deceased members
Maintain a business relationship with outside collection attorneys, repossession agents, and other collection-related vendors to ensure accurate and timely service
Maintain collection figures and reports as specified by the department manager
Performance will be evaluated on the following criteria: call quality, excellent member service, efficiency, and specific goals set by management
Level 1- Fully proficient in Negative Shares as well as consumer loans 18-29 days delinquent
Other duties as needed