Loan Advisor

Flagstar Bank•Troy, MI

19h•Onsite

About The Position

The Loan Advisor proactively identifies, develops and maintains a quality network of business relationships that serves as a source of referrals for new mortgage lending opportunities. Interview new and existing customers to determine their loan needs and advise those customers of appropriate products, terms, and pricing while gathering any additional required data. Generate complete mortgage applications, ensure appropriate procedures and policies are followed, while meeting sales goals and objectives.

Requirements

High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
1+ Years of demonstrated networking and/or referral sales experience.
Exceptional customer service skills.
Excellent verbal and written communication skills.
Demonstrates poise, tact and professionalism.
Strong organizational skills with attention to detail.
Ability to work with minimal supervision.
Strong computer skills including experience with MS application.
Ability to work flexible and varying work schedules.
Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights.
Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.

Nice To Haves

Undergraduate Degree (4 years or equivalent).
Experience in a self-generated/self-sourced sales environment strongly preferred.
Mortgage industry experience strongly preferred.

Responsibilities

Originate mortgage loans that meet Flagstar bank credit and underwriting requirements.
Perform all origination tasks in accordance with industry and regulatory guidelines and requirements.
Achieve sales and referral goals by developing a one-of-a-kind customer experience.
Refer clients to other Flagstar business partners so that they may explore obtaining additional financial products and services that Flagstar offers (i.e. retail banking products, investments, commercial services).
Market to and manage referral relationships. Referral relationships include realtors, builders, professional and personal contacts.
Participate in business related development opportunities community efforts to promote home ownership.
Proactively seek ways to develop and expand customer relationships in order to achieve branch and personal goals.
Provide status updates and assist processing with the collection of any trailing borrow documentation needed to complete loan processing and closing.
Attend Flagstar required production meetings.
Attend/complete all Flagstar and industry required training.
Actively participate in opportunities to expand knowledge, influencing and interpersonal skills.
Consistently adhere to regulatory and compliance policies and standards linked to their job as listed.
Not repeatedly act in a manner signifying intentional or willful noncompliance, nor exhibit gross negligence or a general disregard for compliance and regulatory standards.
Ensure compliance with applicable federal, state and local laws and regulations.
Complete all required compliance training on a timely basis.
Maintain knowledge of and adhere to Flagstar’s internal compliance policies and procedures.
Take responsibility to keep up to date with changing regulations and policies.
Uses independent judgement and discretion to make decisions.
Analyzes and resolves problems.
Performs special projects, and additional duties and responsibilities as required.
Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.
Accountable to maintain compliance with applicable federal, state and local laws and regulations.