Loan Administrator

Idbny•New York City, NY

20h•Hybrid

About The Position

The Direct Debt group services all bilateral loans or direct lending obligation of the Bank for the NY, CA and FL offices. Direct lending is done out of the Corporate Lending Division, Real Estate, Installment Loans, International & Domestic Private Banking. Assist Team Lead in overseeing the day-to-day functions of a loan servicing team. Ensuring accurate and timely processing of loan transactions; loan onboarding, advances, payments, renewals, modifications and payoffs while maintain compliance with regulations and bank policies by leading, training and supervising a team of loan operations specialists. Back up for Team Lead’s responsibilities during his/her absence Assist with complex loans and provide training to less experience administrators Process daily work in Loan IQ, which includes: review of incoming faxes, email, and mail, processing advances, re pricings and rate changes, and interest, fee and principal payments to loans on direct, participated or syndicated deals. Responsible for matching incoming cash and ensuring release of outgoing cash for all transactions processed Obtain internal approval for advances and new borrowings as required. Ensure that Promissory or Grid Notes and other supporting documents are received, complete and fully executed, if not, follow-up with appropriate personnel in Lending. Interpret Credit Agreements, Amendments, Notes, Line Letters, etc. and update Loan IQ as indicated in the legal documents. Process origination fees and other closing costs. Communicate with internal lending officers and agent bank representatives on syndicated deals. Investigate and resolve customer inquiries and account discrepancies Reconciliation interest and fee discrepancies. Ensure that all work processed meets audit and compliance requirements. Participate in department projects and initiatives as required. Assist in testing and implementation of system enhancements as required. Prepare and circulate departmental reports as assigned. Other duties as assigned.

Requirements

Minimum 5 - 10 years loan operations experience including supervisory/approval role
Bachelor’s degree or equivalent education and related training
Proficiency with Loan IQ
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Attention to detail
Capable of managing multiple tasks
Ability to identify, analyze, and resolve accounting related problems independently
Technical skills to include Windows systems and Microsoft Office products (Outlook, Excel and Word)
Collaborate with Risk, Audit, Compliance, and Finance teams to address control gaps, implement corrective actions, and support examinations and audits.
Drive process standardization and documentation efforts, ensuring procedures remain current and scalable as the business evolves.
Act as a liaison between business users and technology teams to translate operational requirements into system solutions.

Nice To Haves

Hands-on experience with FIS loan servicing platforms, syndicated loan systems, or core banking applications.
Demonstrated participation in large-scale system implementations, conversions, platform migrations, or operational transformation initiatives.
Strong understanding of banking operational controls, risk management practices, audit requirements, and regulatory expectations.

Responsibilities

Oversee the day-to-day functions of a loan servicing team.
Ensure accurate and timely processing of loan transactions (onboarding, advances, payments, renewals, modifications, payoffs).
Maintain compliance with regulations and bank policies.
Lead, train, and supervise a team of loan operations specialists.
Back up Team Lead's responsibilities during their absence.
Assist with complex loans and provide training to less experienced administrators.
Process daily work in Loan IQ, including reviewing incoming communications, processing advances, re-pricings, rate changes, and payments.
Match incoming cash and ensure release of outgoing cash for all transactions.
Obtain internal approval for advances and new borrowings.
Ensure Promissory or Grid Notes and supporting documents are received, complete, and fully executed, following up as needed.
Interpret Credit Agreements, Amendments, Notes, Line Letters, etc., and update Loan IQ accordingly.
Process origination fees and other closing costs.
Communicate with internal lending officers and agent bank representatives on syndicated deals.
Investigate and resolve customer inquiries and account discrepancies.
Reconcile interest and fee discrepancies.
Ensure all work meets audit and compliance requirements.
Participate in department projects and initiatives.
Assist in testing and implementation of system enhancements.
Prepare and circulate departmental reports.
Perform other duties as assigned.