Loan Administration Tech

SECU

1d • Onsite

About The Position

To provide expert-level administrative and operational support to the Loan Administration Division. As a member of the Administrative Operations team, your goal will be enhancing the performance and overall presentation of the Loan Administration division, as well as the entire credit union at-large. You will collaborate with others to deliver timely, accurate, innovative, yet practical solutions for a range of challenges and issues impacting the delivery of lending, team member, and member services across Loan Administration’s operating systems.

Requirements

• HS Diploma or GED
• 0 years of relevant experience
• Intermediate experience working with Excel, Word, PowerPoint and/or other computer software with the ability to gain the skill of use with other programs/software.
• Able to express oneself clearly when communicating (verbally and written).
• Must be able to read, write, and speak English fluently.
• Must be able to work independently and make critical decisions in a fast-paced work environment.
• Experience gathering details from ambiguous situations.
• Sitting for prolonged periods
• Walking for prolonged periods
• Carrying up to 20 lbs.
• Lift up to 20 lbs.
• Push/Pull up to 20 lbs.
• Telephone for prolonged periods
• Computer for prolonged periods
• Must have a valid drivers license
• Must be able to operate a company vehicle

Nice To Haves

• Associates Acceptable Fields of Study: Business/ Sociology/ Communications/ Computer Science/ Psychology
• 2 years of desired relevant experience
• Previous project coordinator experience is highly preferred.
• Experience with large volume data-entry
• Prior experience with Workday or other HRIS
• Technical writing skills

Responsibilities

• Answer and route all incoming calls from internal team members, external members and other 3rd party stakeholders to resolve questions, give directions, and fix potential problems regarding loan servicing.
• Sort all incoming FedEx, USPS, UPS, Staples and other contracted courier freight and packages for distribution to the business units within Loan Administration.
• As assigned by manager, participate on and have responsibility over deliverables for special project teams within LA.
• Create, sort, organize, and maintain all administrative office records, forms, and databases pertaining to Loan Administration. Provide basic accounts payable duties.
• Manage conference/meeting room scheduling detail to include dietary/meal, audio visual, and physical security requests as needed. Book executive travel arrangements.
• Assist with managing the contracted vendors providing services to the Wake Forest Road Operations Center. This includes scheduling, communications, performance, and compliance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED