Loan Administration Specialist

Stanford Federal Credit Union•Palo Alto, CA

11d•$30 - $36•Onsite

About The Position

The Loan Administration Specialist maintains daily workflow of the Real Estate/Member Business Lending servicing desk; ensures that all responsibilities of the desk are handled in a timely manner according to SFCU, investors, state and federal policies and regulations. Servicing functions include but not limited to daily loan payments and payoff processing, impound account activities and customer service. This position is onsite in Palo Alto.

Requirements

One to three years of customer service, loan servicing or similar lending experience
Bachelor’s degree or combination of education and experience
Strong communication skills both written and verbal
Attention to detail and organizational skills
Experience with Microsoft 365 applications
Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act and the Office of Foreign Assets Control.

Responsibilities

Assist with DMV Specialist(s) on processing DMV transactions with precision and accuracy
Manage inventory of original notes, which includes requesting loan files from offsite storage warehouse vendor and internal vault
Respond to day-to-day member loan inquiries and servicing needs via multiple communication channels.
Accountable for original Real Estate and Commercial loan security post-closing documents. Duties include scanning and filing of post-closing documents.
Set up ACH accounts when requested, accurate posting of payments, processing payoff demands and other required duties.
Responsible for loan maintenance, deferments, loan corrections and payoff demand requests. Manually posts ACH errors, payment reversals and other special requests.

Benefits

100% paid employee medical, dental, vision, life/AD&D and short-term disability insurance for the employee; 50% paid for dependents
Employer 401(k) matching up to 5% plus additional annual discretionary contributions
Education reimbursement up to $5,200/year
Employee recognition program with cash incentives
Commuter Toll Benefit $100-$200/month (based on position)
Wellness Benefits up to $1,200 per year
Paid Sick Time accrues at two weeks per year
Paid Vacation Time accrues at three weeks per year
Paid Federal banking holidays (approximately 11 per year)
Ongoing training and education, seminars, and conferences
Loan rate discounts on some products (vehicle, mortgage and HELOC loans)
Waived fees and deposit bonuses on Stanford FCU accounts
Flex health/transit plan availability
Employee Assistance Program with free benefits like counseling, help finding legal assistance and day care resources