Loan Administration Manager

MIT • Lexington, MA

4d

About The Position

The Loan Administration Manager provides operational leadership and strategic direction for the Loan Administration department in partnership with the Vice President of Loan Administration & Asset Management. This role oversees end-to-end servicing operations, controls, data integrity, and member service across consumer, home equity, real estate, investor mortgage, indirect, and future small business/commercial loan products within the Fiserv DNA core system. The Manager leads and develops a high-performing team, ensures accurate, timely, and member-focused service, and maintains compliant policies, procedures, and quality-assurance programs. Additionally, the role administers investor servicing requirements, including Fannie Mae, Freddie Mac, and FHLB guidelines, and supports secondary-market activities, audits, examinations, system governance, vendor oversight, business continuity, reporting, servicing transformation, and continuous process improvement.

Requirements

• Bachelor’s degree in business, finance, or a related field, or an equivalent combination of education and relevant experience.
• A minimum of five years of progressively responsible experience in loan administration, loan servicing, or a closely related area.
• Two or more years of experience supervising employees, leading teams, or providing formal work direction.
• Experience with investor servicing, including Fannie Mae, Freddie Mac, and FHLB requirements, and secondary-market operations.
• Experience supporting regulatory, investor, or independent audits.

Nice To Haves

• Hands-on experience with Fiserv DNA in a loan servicing or loan administration environment.
• Fiserv SMB experience.
• Demonstrated experience developing operational controls, quality-assurance programs, performance metrics, and management reporting.
• Experience managing servicing vendors, business continuity planning, audit or examination responses, system testing, and change implementation.
• Experience leading process improvement, workflow automation, digital servicing, servicing transformation initiatives.
• Relevant industry certification or advanced degree, such as an MBA or CMB.

Responsibilities

• Oversees end-to-end servicing operations, controls, data integrity, and member service across various loan products.
• Leads and develops a high-performing team.
• Ensures accurate, timely, and member-focused service.
• Maintains compliant policies, procedures, and quality-assurance programs.
• Administers investor servicing requirements (Fannie Mae, Freddie Mac, FHLB).
• Supports secondary-market activities, audits, examinations, system governance, vendor oversight, business continuity, reporting, servicing transformation, and continuous process improvement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager