Loan Administration and Servicing Manager

Capital Bank•Rockville, MD

31d•Hybrid

About The Position

The Loan Administration and Servicing Manager is responsible for delivering high level and quality customer service. They are expected to interact closely with Loan Officers, their Administrative Assistants, Credit and other Departments to support the ongoing servicing of all loans, and maintenance of related records in accordance with the Bank’s policies and legal requirements. This includes management of all incoming service requests within SLA guidelines.

Requirements

High School Diploma or 4 years bank experience
2 years previous experience in commercial loan processing/servicing environment
Knowledge of lending and banking policies, procedures, and regulations
Microsoft Office Suite
Strong experience with loan core account systems and transaction processing
Experience in the Loan Servicing environment
Excellent written and oral communication skills.
Excellent attention to detail and organizational skills
Knowledge of lending and operational compliance regulations.

Nice To Haves

Preferred experience with FiServ Premier & Navigator systems

Responsibilities

Oversees processes and staff responsible for loan support functions, including: Management of all incoming service request cases and assignments, with timely completion, accuracy, escalation, recordkeeping, and adherence to SLA requirements and servicing guidelines.
The processes related to loan payments, advances and other monetary transactions
Review of loan documentation and systems to prepare payoff requests, loan maintenance and research.
Ensuring that supporting loan documentation is uploaded to the Bank’s imaging system on a timely basis.
Oversees process and staff responsible for updating core and ancillary systems to accurately reflect loan documentation and to set up taxes and insurance tracking.
Oversees process and staff responsible for receiving and processing loan advances: Review requests for all required documentation. For Construction Loan Draws, proper requirements are met prior to each draw. For Asset Based Loan Draws, proper requirements are met prior to each draw. Prepares the transaction for input into the loan accounting system. Ensures supporting documentation is uploaded to the Bank’s imaging system.
Oversees process for loan payoff requests: Review request and prepare payoff statements in accordance with guidelines. Receives and processes the payoff in the loan accounting system. Prepares lien releases and sends to appropriate party for processing. Ensures payoff and release documentation is uploaded to the imaging system. Ensures the collateral records in the loan accounting system are properly updated to reflect any released or changed collateral.
Manage loan maintenance requests and case assignments, working with team on evaluation and escalation as needed, adhering to SLA requirements and servicing guidelines, including: Loan research Statement requests Borrower base updates Participation payments Payment schedule adjustments
Assists with special projects.
Participates in any department activities to promote efficiency and quality
Cross training staff to ensure team is well versed in all aspects of duties within the department.