Loading Dock Technician

Avantor•Lexington, MA

1d•Onsite

About The Position

In this role, you will report to the Area Manager and work closely with Avantor's Advanced Laboratory Services professionals to support customer operations through inventory management, material handling, shipping and receiving, and distribution activities. You will play a key role in ensuring critical laboratory, production, and research materials are received, stored, tracked, and delivered accurately and efficiently.

Requirements

High school diploma or GED required
Previous experience in sample logistics, laboratory operations, shipping and receiving, warehousing, or supply chain environments.
Experience coordinating shipment activities and supporting logistics operations.
Experience working within a loading dock or warehouse setting.
Knowledge of domestic and international shipping processes and documentation.
Experience operating forklifts and/or pallet jacks.
Working knowledge of Dangerous Goods regulations, including: IATA, ADR, and IMDG
Understanding of Known Consignor requirements.
Knowledge of GMP, GLP, and GxP standards.
Familiarity with warehouse, inventory, materials management, and distribution processes.
Proficiency with Microsoft Office and logistics-related systems.
Strong organizational, documentation, and problem-solving skills.
Ability to prioritize multiple tasks in a fast-paced operational environment.
Ability to work in a shipping, warehouse, and loading dock environment.
Ability to lift, move, and transport materials in accordance with safety guidelines.
Ability to stand, walk, bend, and perform material handling activities for extended periods.
Ability to safely operate forklifts, pallet jacks, and related equipment as required.

Nice To Haves

Associate degree in Supply Chain, Logistics, Business, or related field preferred
Hands-on experience handling regulated, hazardous, or Dangerous Goods materials.
Experience working in GMP, GLP, GxP, pharmaceutical, biotechnology, laboratory, or other regulated environments.
Familiarity with global shipping, import/export documentation, customs requirements, and compliance regulations.
Experience supporting audits, inspections, CAPAs, or regulatory compliance programs.
Experience in laboratory sample management or controlled material handling.
Understanding of Lean Manufacturing or Six Sigma principles is a plus.

Responsibilities

Receive, inspect, and process inbound shipments.
Verify shipments for damage, shortages, quantity discrepancies, and documentation accuracy.
Record receiving transactions within inventory management systems.
Apply labels, lot numbers, and inventory identifiers as required.
Coordinate returns, refused shipments, and discrepancy reporting.
Maintain accurate inventory records and process inventory transactions.
Perform cycle counts and inventory reconciliations.
Monitor stock levels and communicate inventory shortages or concerns.
Track lot numbers, expiration dates, and date-sensitive materials.
Identify and segregate damaged, expired, or nonconforming materials.
Store materials in designated locations following safety and storage requirements.
Follow FIFO and FEFO inventory rotation practices.
Handle laboratory consumables, chemicals, solvents, reagents, and production materials in accordance with site procedures.
Operate pallet jacks, carts, and other approved material handling equipment.
Maintain organized stockrooms, storage areas, and loading dock spaces.
Pick, pack, and distribute materials to laboratories, production areas, and operational teams.
Ensure timely delivery of routine and critical materials.
Communicate order status, inventory availability, and delivery updates to customers.
Respond to routine inventory and material requests while escalating complex issues as needed.
Follow all site safety procedures, PPE requirements, and regulatory guidelines.
Support GMP, GLP, GxP, and quality compliance requirements where applicable.
Report safety concerns, incidents, spills, or storage issues promptly.
Participate in inventory audits, process reviews, and continuous improvement activities.
Maintain accurate activity records, service metrics, and operational documentation.
Perform other duties as assigned.