Part Time - Loader/Cart Associate - Flexible

Lowe's Companies, Inc.•Toledo, OH

1d•Onsite

About The Position

This is a part-time position with flexible hours. The Loader/Cart Associate provides SMART customer service by executing Lowe's customer service policies, procedures, and programs. They assist customers with selecting, carrying, and loading merchandise, support checkout and fulfillment needs, and pull, stage, and prepare customer orders accurately and efficiently. Associates use power equipment and store technology to move, stage, and load merchandise, and maintain in-stock conditions by replenishing merchandise. They support large order fulfillment, collect carts, and help maintain clean and safe work areas inside the store and parking lot. Responsibilities also include identifying and reporting safety hazards, theft, and security concerns, and operating store equipment as needed. Communication of stock, product features, and program information to customers is essential, along with providing project guidance. Adherence to all Lowe's safety policies and procedures is required. Specific responsibilities for the Loader role include supporting Pro customer relationships, engaging Pro customers, remaining visible and available in the Pro loading area, responding quickly to loading requests, building relationships with repeat Pro customers, and ensuring Pro Standards are maintained. Completing required power equipment and spotter training is necessary for safe and efficient loading practices. For the Garden Center role, associates assist with loading products and completing orders, remain visible and available in the Garden Center loading area, and partner with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup.

Requirements

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months Experience using common retail technology, such as smart phones and tablets
Ability to obtain sales related licensure or registration as may be required by law

Nice To Haves

High school diploma or GED
6 Months Retail experience
6 Months Experience as a Loader at any home improvement or hardware retailer
6 Months Retail merchandising experience, including performing Zone Recovery, stocking, down stocking, facing/fronting product, pricing, maintaining signage, and housekeeping
6 Months Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles.

Responsibilities

Provides SMART customer service through the execution of Lowe’s customer service policies, procedures, and programs
Assists customers with locating, selecting, carrying, and loading merchandise while responding promptly to customers and associate questions
Supports checkout, fulfillment, and customer assistance needs throughout the store
Pulls, stages, and prepares customer and contractor orders accurately and efficiently
Use power equipment and store technology safely and effectively to move, stage, and load merchandise
Maintains in-stock conditions by down stocking and replenishing merchandise as needed
Supports large order fulfillment while maintaining product quality and accuracy
Collect carts and help maintain clean, organized, and safe work areas inside the store and parking lot
Identifies and reports safety hazards, theft, and security concerns to management and/or Asset Protection
Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)
Communicates all stock, special order merchandise, product features, application, warranty, and Lowe’s program information to customers, while responding knowledgeably to customer and employee questions and providing project guidance when needed.
Follows all Lowe’s safety policies and procedures, including proper use of power equipment, spotters and safety devices
Serves as a visible extension of the Pro Desk by supporting Pro customer relationships from arrival through order completion
Proactively engage Pro customers while assisting with loading, staging, and order fulfillment
Remains visible and available to support customers in the Pro loading area, including under the Pro canopy
Responds quickly to customer loading requests and helps ensure efficient service for large or complex orders
Builds relationships with repeat Pro customers and supports enrollment in MyLowe’s Pro Rewards and Pro Credit offerings
Ensures Pro Standards are maintained in parking lot and under Pro canopy.
Completes required power equipment and spotter training to support safe and efficient loading practices
Loads customer vehicles using proper techniques based on order size, weight, and fulfillment needs
Ensure orders are loaded accurately while maintaining product quality and safety standards
Assists customers and associates with loading products and completing orders in the Garden Center
Remains visible and available to support customer needs throughout the Garden Center loading area
Supports the completion of large, high-quality orders while maintaining product accuracy and safety
Partners with the Garden Center Department Supervisor to ensure customer orders are staged and ready for pickup