Loadbank Coordinator

Hawthorne Machinery Co.•San Diego, CA

8d•Onsite

About The Position

The Rental Coordinator handles all administrative duties pertaining to the rental department and assists both internal and external customers with all equipment needs; ensures customers are set up in all appropriate systems, confirms equipment is prepped and ready and may handle cashiering duties and anything else assigned by his/her supervisor.

Requirements

Must have 2 years general office experience.
PC skills required.
Must have a valid Class C Driver’s License with a good driving record.

Nice To Haves

strong customer service skills and ability to multi-task efficiently and effectively preferred.

Responsibilities

Assists customers with all Loadbank, Transformer, & accessories needs.
Schedules all deliveries and pickups.
Initiates all rental contracts and processes all paperwork including packing slips, BOL and shipping contacts, etc.
Bills rental invoices upon return of equipment and processes all vendor and internal invoices.
Assists customers with equipment service needs.
Negotiates rental rates with customers and confirms appropriate information is entered prior to billing.
Keeps phone log of all incoming calls.
Maintains and updates all rental contract files.
Handles total responsibility for shipping & delivery of units to customers to correct locations and in a timely manner as well as to and from tradeshows and other events.
Processes all AR/AP administrative duties for department, processes invoices for Sales, New, Used and Loadbanks department equipment.
Updates rental Calendar and ensures available equipment is ready to go for customers.
Contacts customers regarding free trainings and follows up with customer appreciation and Rental Rewards program.
Ensures all deposit policies and procedures are being followed. May handle cash and cashiering responsibilities with rental customers.
Responsible for collection of payment when customer is a “cash” customer.
Returns equipment, issues credit and handles additional billing as needed.
With the approval by the Rental Supervisor, advises and bills the customer for the cost of repair for machine damage.
Works Hand-In-Hand with Shop Supervisor to coordinate Service schedules on Long Term rentals.
Assists in Inventory Coordination.
Work with Yard Coordinator on Equipment Registrations, CARB permits, & Equipment Check-ins.
Handles other administrative duties including travel arrangements, hotel accommodations and transportation.
Any other function your manager deems necessary