Load Planner

Transco Lines Inc•Russellville, AR

3d•Onsite

About The Position

The role of the Load Planner is to coordinate utilization of equipment and to ensure a high level of service and cost effective movement of goods for the customer. The environment is fast paced with constantly changing demands and requires on-going attention to customer requirements, balancing of tendered loads with available equipment, and real time communication of service issues with shippers and receivers. The position requires making decision which impact profitability on a constant basis with minimal review and requires a broad range of knowledge of preferred lanes, rates, and equipment availability. Quality sales and customer service skills are required in obtaining business and maintaining relationships with customers.

Requirements

Competent in required job skills and knowledge; keeps abreast of current developments; requires minimal supervision.
Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.
Expresses ideas and thoughts verbally; expresses ideas and thoughts in written form; exhibits good listening and comprehension; keeps others adequately informed; selects and uses appropriate communication methods.
Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.
Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
Bachelor’s Degree or 5 years related experience and/or training; or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of organization.
Knowledge of TMW Database software.

Responsibilities

Maximize profitability and utilization of equipment within company lane constraints and minimizing deadhead miles & increasing rate per mile.
Interact with the Customer Service Reps for optimum load selection and communicate any potential issues affecting pickup and/or delivery.
Maintain communication with Driver Managers and others throughout the company to ensure quality customer service and driver productivity by understanding driver availability, hours of service issues, special requests or any driver constraints such as inability to assist in loading or unloading, or hazardous material issues.
Manage and maintain trailer pools in all areas of responsibility and adjust pools as necessary to provide maximum trailer utilization.
Communication with Brokers regarding committed loads on any issues regarding broker freight.
Keep deadhead to lowest percentage possible.
Plan loads against available equipment to minimize layover time.
Pre-book freight to insure availability of loads for available equipment.
Maintain accurate trailer pools.
Keep CSRs informed on freight offered and not accepted, or any changes to normal shipping patterns.
Increase rate per total mile.