Load Planner (Supply Chain/Logistics)
About The Position
Load Planners coordinate all processes and functions of freight movement and customer service. Load Planners process customer orders, plan & optimize shipments into loads using Transportation Manager System, tender freight to third-party carriers, update the Transportation Manager System with current shipment information and respond to internal and external customer inquiries. Load Planners also provide visibility to management and the customer by tracking, process over-sight, auditing, researching, and troubleshooting operational issues or functions. Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies. With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs. Visit Penske Logistics to learn more.
Requirements
- Transportation Manager System experience
- Customer service experience
- Experience with call center operations
- Experience with shared email box management
- Experience with shipment tracking
- Experience with process oversight
- Experience with auditing
- Experience with load exception investigation
- Experience with research and troubleshooting operational issues
Nice To Haves
- Experience identifying shipping opportunities for improved performance such as: truckload multi-stops, consolidated shipments, etc.
Responsibilities
- Load-building - Adding shipments to a load, rating a load, securing carrier coverage and appointment setting. Monitoring and resolving MCP email messages. Identify shipping opportunities for improved performance such as: truckload multi-stops, consolidated shipments, etc.
- Provide excellent Customer Service to assigned account(s)
- Call Center and shared email box responsibility
- Provide visibility to management and the customer by tracking shipments, process over-sight, auditing, load exception investigation, researching and troubleshooting operational issues or functions.
- Recover customer loads
- Complete daily logs and trackers. Provide detailed instruction for various customers and associates from other shifts by phone and e-mail.
- Other projects and tasks as assigned by supervisor
Benefits
- Shift premium for hours worked after 5:00 pm
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
