LOA Intake Coordinator
About The Position
The Leave of Absence (LOA) Intake Coordinator serves as the first point of contact for team members requesting or inquiring about leave benefits. This position is responsible for receiving leave requests, educating team members on available leave programs, initiating leave cases, collecting required documentation, and ensuring accurate and timely case intake. This position requires a hybrid work schedule, including regular onsite attendance to support business operations, collaborate with internal partners, handle confidential documentation when necessary, and participate in team meetings and training. The schedule is determined by business needs and may be adjusted as operational requirements change.
Requirements
- Hybrid work schedule, including regular onsite attendance
- Ability to handle confidential documentation
- Proficiency in data entry
- Timely and professional communication skills (phone, email, electronic inquiries)
Nice To Haves
- Experience with AbsenceSoft
Responsibilities
- Review incoming documentation to ensure completeness and accuracy.
- Triage incoming cases and documentation to prioritize urgent or time-sensitive requests.
- Request and follow up on missing information from team members and healthcare providers as needed.
- Maintain accurate and up-to-date case records while safeguarding confidential medical information.
- Monitor intake work queues and ensure service level expectations are consistently met.
- Perform intake duties to prevent case backlogs and maintain workflow efficiency.
- Complete and process New Jersey state leave forms in compliance with applicable regulations and timelines.
- Coordinate courier services for receipt and delivery of documentation as needed.
- Provide centralized data entry in AbsenceSoft to ensure accurate records and eliminate gaps between effective dates and transaction dates.
- Respond to phone calls, emails, and electronic inquiries in a timely and professional manner.
- Escalate complex or sensitive cases to Leave Case Managers when appropriate.
- Support continuous process improvement initiatives to enhance efficiency and service quality.
- Participate in cross-training and assist with departmental projects.
- Perform other duties as assigned
Benefits
- Medical, Dental, Vision, Prescription Coverage (22.5 hours per week or above for full-time and part-time team members)
- Life & AD&D Insurance.
- Short-Term and Long-Term Disability (with options to supplement)
- 403(b) Retirement Plan: Employer match, additional non-elective contribution
- PTO & Paid Sick Leave
- Tuition Assistance, Advancement & Academic Advising
- Parental, Adoption, Surrogacy Leave
- Backup and On-Site Childcare
- Well-Being Rewards
- Employee Assistance Program (EAP)
- Fertility Benefits, Healthy Pregnancy Program
- Flexible Spending & Commuter Accounts
- Pet, Home & Auto, Identity Theft and Legal Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
