LMS Specialist

Zeiders Enterprise•Woodbridge, VA

18h•Remote

About The Position

The LMS Specialist works in the CNIC Division as part of the Professional Development and Training Team. This team supports government contracts delivering quality of life programming to service members and their families. The ideal candidate will provide help-desk support and troubleshooting learner issues, scheduling and management of events in the Cornerstone On Demand (CSOD) LMS, reporting on LMS activities, creation and maintenance of Adobe Connect classrooms, and supporting the delivery of webinars as a session producer. This position requires meticulous attention to detail, ability to conduct quality control (QC) on projects, ability to prioritize and work with little supervision, and strong customer service skills. This is a telework position with non-traditional hours (2:00PM-10:30PM ET).

Requirements

AA/AS degree plus two years’ relevant work experience providing customer service and support in a technical environment.
High speed internet access and a dedicated, distraction-free professional workspace that provides a secure, private environment suitable for full-time telework.
Exceptional computer skills including proficiency in the Microsoft 365 suite of products, such as but not limited to Outlook, Word, Excel, and PowerPoint.
Expertise with data management/data manipulation utilizing advanced features in Excel.
Skill in handling multiple projects simultaneously in a fast-paced environment while meeting project deadlines.
Experience successfully conducting Quality Control activities in a technical setting.
Excellent written and oral communication.
Strong analytical and technical skills with exceptional attention to detail and organization.
Ability to regularly work non-traditional hours of 2:00PM-10:30PM ET.
Ability to travel one to two times per year as required.
U.S. citizenship is required for this position in accordance with specific federal contract requirements.
Ability to successfully complete a pre-employment and government background investigation to include FBI fingerprints.

Nice To Haves

Familiarity with Google Analytics or other analysis tools.
Experience with web-based instruction and online learning platforms (CSOD, Moodle, Adobe Connect, ZOOM, or other similar platforms).

Responsibilities

Staff and support the LMS Helpdesk to assist learners worldwide with LMS access and functionality issues with the ability to adjust hours as needed for customer support.
Assist with live, online learning events providing superior customer service through technical assistance and facilitation during events with audiences of up to 100 learners on the Adobe Connect Platform.
Establish and manage monthly events and activities in the CSOD LMS.
Create, manage, and control quality of Adobe Connect classrooms and LMS learning activities and assessments.
Create and distribute contract-required reports using Excel and ensure compliance with all quality control procedures to ensure high quality products and deliverables.
Other duties as assigned