LMS & Enablement Platform Administrator

Confluent

About The Position

The LMS & Enablement Platform Administrator is responsible for the day-to-day management, "health," and strategic adoption of our primary enablement platforms: Docebo (LMS) and Highspot (Content). In this role, you will work collaboratively with Sales & Technical Enablement Leads to translate their program goals into technical reality. You are the expert who ensures that when a new certification or sales play is launched, the platform experience is seamless, intuitive, and effective for our field teams. You will move beyond simple ticket resolution to become a strategic partner focused on maximizing platform adoption and improving user experience (UX).

Requirements

Platform Expertise: 4+ years of hands-on experience as a System Administrator. Specific, deep experience with Docebo and Highspot is required.
Salesforce Alignment: Strong understanding of how Enablement tools integrate with Salesforce (SFDC). You should understand SFDC Roles/Profiles and how they impact user provisioning and reporting.
Audience Knowledge: Experience supporting a global Sales or Technical Revenue organization. You understand the urgency and specific needs of field sellers and engineers.
Problem Solving: Ability to recognize and resolve issues related to course design configuration, SCORM wrappers, and platform infrastructure.
Ambiguity Tolerance: Comfortable and energized working in a fast-paced environment with demonstrated ability to manage competing priorities.
Communication: Skilled at communicating technical information in terms understandable to non-technical stakeholders (e.g., explaining why a course isn't tracking to a Sales Manager).
Collaboration: Work effectively both independently and as a collaborative member of the Enablement Team, building consensus with Regional Leads and stakeholders.
Analytical Skills: Ability to evaluate training options, analyze post-course surveys, and use platform data to drive continuous improvement.

Responsibilities

System Stewardship: Serve as the primary in-house administrator for Docebo and Highspot. Manage global settings, user permissions, advanced configuration, and navigation to ensure system stability.
Access Control: Manage user provisioning and access rights specifically for Revenue roles (AEs, SEs, CSMs), ensuring the right field teams see the right content at the right time.
Content Hygiene: actively manage the lifecycle of content. Work with stakeholders to archive outdated training and sales assets, and enforce tagging governance to ensure searchability.
Vendor Liaison: Manage the day-to-day relationship with platform vendors (Docebo, Highspot) to stay abreast of upcoming features, manage support tickets, and advocate for our needs.
Maximize Utilization: proactively identify underutilized platform features (e.g., Docebo Discover, Highspot Pitch/Digital Rooms) and implement use cases to drive value for the field.
User-Centric Design: Configure platform interfaces (widgets, pages, layouts) to reduce friction. Your goal is to make learning and finding content as easy as possible for busy sales professionals.
Program Execution: Support Enablement Leads in executing major initiatives (e.g., Sales Kick-Off, Onboarding Bootcamps, Product Launches) by structuring learning plans and content spots effectively within the tools.
Ecosystem Integration: Manage the API connections and integration points between the Enablement platforms and Salesforce (SFDC). Ensure that training data and content usage writes back to SFDC correctly for reporting.
Field Support: Provide high-quality Tier 2/3 support to internal users, troubleshooting issues related to course access, SCORM playback, mobile app usage, and Highspot tracking.
Data & Analytics: Create and maintain dashboards to monitor platform health, engagement metrics, and content performance. Use this data to recommend improvements to Enablement leadership.