LMS Administrator

Wintrust Financial Corporation•Rosemont, IL

4d•$59,000 - $77,000•Hybrid

About The Position

The LMS administrator will coordinate all onboarding training for new hires including compliance, performance management, and other training as needed to ensure a positive development experience. The LMS Administrator is a high-performing technical learning specialist tasked with delivering exceptional customer experience to internal and external stakeholders. The LMS Administrator, Learning Operations will report to the Learning Operations Manager in Learning & Development and will closely collaborate with Learning Experience Architects, Learning Advisors and Instructional Designers.

Requirements

Two to four years of related coordinating/administrative experience required; LMS implementation preferred
Bachelor's degree in Human Resources/Learning & Development or equivalent work experience encouraged, with experience in State and Federal Compliance training a plus
Experience with Docebo / Arist, Workday, LinkedIn Learning LMS systems preferred, or similar LMS experience.
Experience in Banking or Training Coordinator, Trainer, or similar role a plus
Proficient with Microsoft Office (strong Excel and PowerPoint skills), SharePoint experience preferred.
Advanced organizational skills with the ability to handle multiple assignments including project management, attention to detail, and time management.

Responsibilities

Supports training events, both virtual and in-person for the lines of business we support through Learning and Development. This can include securing training locations, instructor/vendor management, shipment of training materials, training evaluations and overall improvement of system.
LMS User/ Assignment Management: Oversee the daily operation of the Learning Management System, including configuration, user roles, permissions, and system updates.
Integration Management: Collaborate with IT teams to manage system integrations with HR systems, single sign-on (SSO), and other related applications. Assist in learning-related projects, system upgrades, and the implementation of new learning technologies.
Vendor Liaison: Work with the LMS vendor to resolve system issues, discuss feature enhancements, and manage contracts.
Content Management: Collaborate with subject matter experts to upload, organize, and manage course content, ensuring it is up-to-date and accessible. Supports course catalog in the LMS which includes online, in person, and webinar-based training.
User Support: Serve as the point of contact for LMS users, providing support, troubleshooting technical issues, and resolving user access problems via phone, email, teams and in-person.
Training & Documentation: Develop user guides, FAQs, and training materials for both end-users and administrators. Conduct training sessions for LMS users.
Creates written communication materials including descriptions and marketing materials for training events as appropriate.
Maintain LMS curriculum database and training records.
Data & Reporting: Generate and analyze reports on system usage, course completion, and learner performance. Provide data-driven insights to stakeholders.
Compiles information into effective presentations.
Yearly review, implementation, and management of companywide compliance training for both State and Federal regulations.