Live Video Teller / ITM Specialist - onsite location - Birmingham, AL

Huntington National Bank • Hoover, AL

7d • Onsite

About The Position

This role involves performing teller functions using ITM machines, including receiving deposits, processing loan payments, disbursing withdrawals, and processing account transfers. The specialist will also verify transactions, resolve discrepancies, and present Huntington Bank services and products to customers. Key responsibilities include answering customer questions, solving problems, performing file maintenance, and taking ownership of customer interactions. The role requires completing compliance and training specific to ITM Specialists, seeking process improvements, and representing Huntington Bank professionally and confidentially. Treating colleagues and customers with respect is essential.

Requirements

• 1 year of cash handling experience
• High School Diploma or GED

Nice To Haves

• Strong customer service background.
• Excels in a fast-paced work environment while maintaining accuracy.
• Exceptional time management skills.
• Comfortable on camera, maintaining a friendly and professional appearance.
• Professional and courteous verbal and written communication skills.
• Ability to remain calm when difficult situations arise.
• Ability to communicate, verbally, through video.
• Experience communicating via virtual technology (Skype, FaceTime, Video Conf.)
• Comfortable being evaluated against performance standards.
• Willingness to take initiative to achieve team goals and model a good work ethic for others.
• Ability to acquire working knowledge of Huntington Bank products and services.
• Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers.
• Able to use good judgment and discretion when handling confidential account information.
• Ability to effectively handle fluctuating work demands.
• High School Diploma or equivalent.

Responsibilities

• Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the ITM machines.
• Receives deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies in a timely manner.
• Presents and explains Huntington Bank services and products to customers and assists in meeting their financial needs.
• Answers questions and solves problems for customers by listening, collecting data, securing answers, and reporting results to the inquiring party.
• Performs file maintenance needs such as address changes, unlocking Huntington OLB, Debit Card limits, etc.
• Takes complete ownership of every interaction whether it requires a call back or extended research.
• Required to complete compliance, training, and all other training offered to ITM Specialists.
• Seeks ways to streamline work processes and continuously improve the ITM experience.
• Represents Huntington Bank in a positive and professional manner.
• Maintains customer and other sensitive information with confidentiality.
• Treats all co-workers and Huntington Bank customers with respect.

Benefits

• Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses.
• Applicants must be currently authorized to work in the United States on a full-time basis.
• Huntington is an Equal Opportunity Employer.
• Tobacco-Free Hiring Practice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED