Live Video Teller I

Rogue Credit Union • Medford, OR

7d • Remote

About The Position

Utilizes Rogue Credit Union's unsurpassed service promises to promptly and accurately process member financial transactions via Express Teller Machine and/or other remote channels. Demonstrates knowledge of the credit union's Vision, Mission, Values, and Loyalty Culture, using the Service Promises to build loyal members through each individual member’s experience.

Requirements

• One month to twelve months of similar or related experience.
• A high school education or GED.
• Good listening, verbal and written communication skills including professional telephone/ on screen skills.
• Professional appearance/demeanor.
• Technical knowledge with good computer/keyboarding skills.
• 10 key calculators.
• Good eye for detail/quality.
• Good organizational and time management skills.

Responsibilities

• Greets members primarily by Express Teller Machine, and also any other remote channel, in a friendly and professional manner using our Service Promises to assist, resolve, and complete member requests, including, but not limited to, deposits, withdrawals, transfers, loan payments, stop payments, card orders/replacements, statement/check copies, address changes, general maintenance and other operational tasks or assistance with other member needs as determined.
• Utilizes problem solving and decision-making skills.
• Takes ownership of situations within authority limits or refers to others within the credit union as needed.
• Works with members and utilizes resources to find answers and resolutions.
• Utilizes department ticketing system for intra and interdepartmental research and work requests for members.
• Maintains knowledge of credit union products/services, identifies cross sell/referral opportunities and makes applicable suggestions.
• Participates in credit union promotions and maintains technical knowledge to successfully perform all duties.
• Proactively performs other duties as needed or assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED