Live Cocktail Server (Full-Time) - Service Bar - Maryland
About The Position
Why We Need Your Talents: The Live! Cocktail Server is responsible and accountable for all aspects of alcoholic and non-alcoholic beverage sales and service to guests throughout the slots area of the gaming floor. Provides customer focus with a sense of pride unparalleled in the local market to enhance the guest experience. Our cocktail servers do their absolute best to exude positive attitudes no matter how they feel inside. They keep a sharp eye out for their customer’s wants and needs, and they're not afraid to employ some sales tactics to boost the bar tab. Do the job well, and your customers will reward you for it!
Requirements
- Education: A high school diploma or GED equivalent is preferred.
- Experience: Minimum of six (6) months to one (1) year experience in beverage service in a high-volume, fast-paced environment; nightclub experience preferred.
- Must be able to comply with all state gaming regulations, which may include obtaining a license.
- Speak, read, write and understand basic instructions in English
- Perform addition and subtraction, at a minimum
- Ability to make changes from sales, reconcile and balance sales at the conclusion of the shift.
- Ability to strategically and efficiently maneuver throughout the service area while carrying a tray with service items.
- Able to handle situations that may arise due to intoxication and stressful situations.
- Ability to effectively communicate with all departments and other team members.
- Ability to perform assigned job duties in an interruptive environment under frequent time pressures.
- Knowledge of sanitation and health department regulations for safe handling of alcohol.
- Demonstrate poise in all actions, including the highest levels of dignity and politeness.
- Frequent standing and walking.
- Ability to occasionally climb stairs.
Nice To Haves
- “Upsell” and recommend products to guests.
Responsibilities
- Taking and delivering accurate drink orders in a warm and welcoming manner.
- Serve those orders accurately and in an expeditious manner.
- Maintain service areas in a clean and orderly manner.
- Knowledge of products available for purchase and prices.
- Have knowledge of the Casino facility along with current and future Casino promotions
- Ability to passionately speak to guests.
- Knowledge of: Company policy and procedure regarding guests’ limitations.
- Alcoholic beverages, liquors, wines, beers, and ales; portray an “ask me” image.
- General bar equipment, Easy Bar System, ABC laws and regulations, and gaming laws.
- Ensure guests receive a favorable gaming experience by being unique and spontaneous.
- Maintain excellent personal appearance.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
