Cocktail Server - Full Time

Trump Miami Resort Management LLC•Doral, FL

17h

About The Position

POSITION PURPOSE: Service guests, retrieve and serve alcoholic, non-alcoholic beverages and light meals to guests, courteously and efficiently according to hotel specifications. Assist in the maintenance of the outlet area and equipment. Provide an elevated experience for our guests in new outlets that will draw interest and their desire to return. We will strive to maintain a luxury level of service that guests of our property will remember and return for. The goal is to create an unforgettable experience that our customer base cannot experience elsewhere.

Requirements

High School graduate or equivalent preferred.
Prefer six (6) months to one year previous serving experience.
Prior hospitality experience preferred.
Food Handler Certification; Responsible Vendors Training; CPR Training preferred.
All associates must maintain a neat, clean and well-groomed appearance (specific standards available).

Responsibilities

Complete Opening Checklist, provided by management and ensure to inform MOD of any supplies needed for a successful shift.
Maintain complete knowledge of designated glassware and garnishes for each drink, following the binder provided.
Serve the guest in accordance with the service standards, avoiding denying our guests, embracing solutions.
Obtain complete knowledge of all menu items, liquor brands, beers, mixology recipes and non-alcoholic selections available in the assigned outlet.
Aware of wine offerings, both by the glass and the bottle, to maintain an educated and effective rapport with our customer base-reviewing training materials provided.
Anticipate guest needs, respond promptly and acknowledge guests at all times, inform MOD with any situation you are unsure can be maintained by yourself.
Remain active on the floor and stay present for your guest from beginning to end of experience.
Retain complete knowledge of and strictly abide by state liquor laws, particularly those prohibiting service to minors and intoxicated persons, reference TIPS training.
Maintain complete knowledge of table/seat/station numbers, proper table set ups, room capacity, hours of operation, menus, price range and dress code of assigned outlet.
Attain knowledge of correct maintenance and use of equipment; use equipment only as intended, while following maintenance protocol closely.
Inspect cleanliness and condition of assigned station and service areas; rectify any deficiencies.
Adhere to all cash handling and credit policies/procedures.
File all receipts with the front desk, via rolodex provided.
Complete Closing Checklist.
Perform any general cleaning tasks using standard hotel cleaning products as assigned by supervisor to adhere to health standards.
Assume the role to clear, reset and prepare tables in the lounge for new seating.
Perform all assigned side work to include replenishing condiments and restocking side stands. (Specific side work available).
Perform other duties as requested, such as answering telephone and taking room service orders, handle special guest requests, and greet and seat guests according to Trump National Doral-Miami guidelines.
Attend required meetings and contribute to the educational and communication processes.
Must adhere to all State, Federal and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to insure all laws are being followed.