Live Chat Specialist

ADF Medical Services • Westlake, OH

1d • Remote

About The Position

We're hiring an attentive and professional Live Chat Specialist to provide real-time support to our patients and clients online. If you're a fast, accurate communicator who thrives in a digital support environment — this role is perfect for you.

Requirements

• 1+ year of live chat, messaging support, or online customer service experience
• Outstanding written communication and grammar skills
• Typing speed of 50+ WPM with high accuracy
• Strong multitasking ability and composure under pressure
• Comfortable with chat platforms, CRM tools, and cloud-based systems
• Reliable high-speed internet and a quiet dedicated workspace

Nice To Haves

• Medical or healthcare experience is a plus but not required

Responsibilities

• Engage with patients and clients through our live chat platform in real time
• Answer inquiries related to medical services, appointments, billing, and general support
• Manage multiple active chat sessions simultaneously with speed and accuracy
• Identify and escalate urgent or complex issues to the appropriate team
• Record and log all chat interactions in our support and CRM systems
• Deliver a consistently positive and professional patient experience
• Follow all HIPAA guidelines and patient confidentiality protocols

Benefits

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options including evenings and weekends
• Career growth and advancement opportunities within ADF Medical Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed