Live Chat Support-ADF Medical

ADF Medical Services Inc. • Westlake, OH

2d • Remote

About The Position

We're hiring a dedicated and professional Live Chat Support specialist to assist our patients and clients in real time. If you're a quick thinker with strong written communication skills and a passion for helping others, this opportunity is for you.

Requirements

• 1+ year of live chat or online customer service experience
• Strong written communication and grammar skills
• Typing speed of 45+ WPM with high accuracy
• Ability to multitask and stay calm under pressure
• Reliable internet connection and quiet home workspace

Nice To Haves

• Healthcare or medical background is a plus but not required

Responsibilities

• Respond promptly to patient and client inquiries through our live chat platform
• Provide accurate information on medical services, appointments, and billing
• Manage multiple chat conversations at once while maintaining quality
• Log and document all interactions in our support system
• Escalate complex or sensitive issues to the appropriate team
• Uphold patient privacy and confidentiality in compliance with HIPAA

Benefits

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options
• Career growth opportunities within ADF Medical Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees