Live Chat Specialist
ADF Medical Services•Westlake, OH
1d•Remote
About The Position
We're hiring an attentive and professional Live Chat Specialist to provide real-time support to our patients and clients online. If you're a fast, accurate communicator who thrives in a digital support environment — this role is perfect for you.
Requirements
- 1+ year of live chat, messaging support, or online customer service experience
- Outstanding written communication and grammar skills
- Typing speed of 50+ WPM with high accuracy
- Strong multitasking ability and composure under pressure
- Comfortable with chat platforms, CRM tools, and cloud-based systems
- Reliable high-speed internet and a quiet dedicated workspace
Nice To Haves
- Medical or healthcare experience is a plus but not required
Responsibilities
- Engage with patients and clients through our live chat platform in real time
- Answer inquiries related to medical services, appointments, billing, and general support
- Manage multiple active chat sessions simultaneously with speed and accuracy
- Identify and escalate urgent or complex issues to the appropriate team
- Record and log all chat interactions in our support and CRM systems
- Deliver a consistently positive and professional patient experience
- Follow all HIPAA guidelines and patient confidentiality protocols
Benefits
- Competitive pay
- Health, dental & vision benefits (full-time employees)
- Paid time off & paid holidays
- Flexible shift options including evenings and weekends
- Career growth and advancement opportunities within ADF Medical Services
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1-10 employees
