Live Chat Agent

Qureos Inc • Maine, ME

5d • Hybrid

About The Position

Live Chat Agent provides real-time support to customers through online chat platforms. They answer questions, resolve issues, and ensure customers have a positive experience while maintaining professionalism and efficiency.

Job Title: Live Chat Agent
Job Summary:
We are looking for a customer-focused Live Chat Agent to provide prompt and professional support through live chat. The ideal candidate has excellent written communication skills, strong problem-solving abilities, and a commitment to delivering outstanding customer service.

Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).
• Previous experience in customer service, live chat, or call center support is an advantage.
• Excellent written English and grammar skills.
• Strong typing and computer skills.
• Ability to multitask and manage multiple chat conversations simultaneously.
• Strong attention to detail and problem-solving skills.
• Proficiency with Microsoft Office and customer support software.
• Reliable internet connection for remote positions.

Nice To Haves

• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to remain calm and professional under pressure.
• Positive attitude and customer-first mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Respond to customer inquiries through live chat in a timely and professional manner.
• Assist customers with orders, account information, billing questions, and general product or service inquiries.
• Troubleshoot basic technical issues and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and resolutions.
• Provide accurate information about company products, services, and policies.
• Follow communication guidelines and quality standards.
• Meet performance metrics such as response time, customer satisfaction, and resolution rate.
• Collaborate with team members and other departments to resolve customer concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED