Litigation Operations Support Analyst – Attachments Processing

Bank of America•Phoenix, AZ

5d•Onsite

About The Position

This job is responsible for handling moderately complex legal documents; knowledge of a subset of documents necessary to provide thorough responses on behalf of the bank to 3rd parties. Key responsibilities include interpretation, sound judgment, informed decisions, restricting accounts, and compliance with state, federal requirements and privacy laws. Job expectations include maintaining caseload and adherence to production, quality requirements and required deadlines. Legal Order operations is an area with significant legal and reputational risk that processes third party levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity, as well as subpoenas served on the bank for both civil and criminal matters.

Requirements

Excellent written and verbal communication skills including ability to comprehend complex legal documents.
Ability to manage a high-volume caseload of litigation requests, subpoena responses, and document retrieval assignments while consistently meeting established service-level agreements (SLAs) and deadlines.
Demonstrated ability to accurately research, identify, and retrieve responsive documents across multiple banking products, systems, and repositories while maintaining a high level of quality and compliance.
Strong organizational and time management skills, with the ability to prioritize competing demands, manage multiple cases simultaneously, and deliver work with a high degree of accuracy and attention to detail.
Strong analytical, problem-solving, and decision-making skills, with the ability to conduct complex research, evaluate findings, and recommend effective solutions for time-sensitive matters.
Ability to comprehend subsequent follow up documents that may impact the status of orders and quickly decision legal documents
Proven ability to adapt to changing priorities, regulatory requirements, and business needs while maintaining productivity in a fast-paced environment.
Self-motivated with the ability to work independently, exercise sound judgment, identify process improvements, and require minimal supervision.
Professional demeanor with a strong client-service focus, demonstrating patience, composure, and professionalism when handling sensitive legal matters and escalations.
Attention to Detail
Organizational Effectiveness
Research
Analytical Thinking
Business Acumen
Interpret Relevant Laws, Rules, and Regulations
Pipeline Management

Responsibilities

Review complex legal orders, apply state or federal laws and determine whether to attach client funds.
Attachments processes levies, garnishments, temporary restraining notices, and seizure warrants related to debts or criminal activity.
Determine eligibility for state or Federal Exemptions.
Initiate payment of funds to agency / court as applicable
Apply Federal Exemptions to allow access to exempt funds.
Create customer notification letter for account activity.
Provide official bank response to courts or agencies.
Contact with agencies including law enforcement as needed.
Accurately interprets legal documents
Manages caseload effectively
Submits timely accurate responses to legal matters
Communicates effectively with external third parties
Makes decisions with minimal support