Litigation Manager

Pattern Data

10d•$130,000 - $160,000

About The Position

As a Litigation Manager, you will be at the forefront of managing complex mass tort and class action settlement programs. You are Pattern's primary credibility layer with clients - the person who understands the litigation deeply enough to shape the build, engage leadership-level stakeholders, and ensure that what we deploy actually works for the client in production. This position demands a deep understanding of legal processes, exceptional organizational skills, and the ability to navigate multifaceted projects with agility and precision.

Requirements

Bachelor's degree required. A JD, paralegal certification, or substantial coursework in law is strongly preferred.
Direct experience in mass tort or class action litigation environments is essential; not just familiarity with legal concepts, but a working understanding of how these cases are built, valued, and settled.
5+ years of hands-on experience managing complex mass tort and class action settlement programs, showcasing a proven track record of success in delivering results amidst challenging legal landscapes.
Advanced proficiency in Excel, including pivot tables, data sorting, and filtering capabilities, enabling you to extract actionable insights and drive informed decision-making.
Exceptional verbal and written communication skills to effectively liaise with clients, legal counsel, and internal stakeholders with clarity and professionalism.
Demonstrated comfort engaging directly with clients, including senior attorneys and firm leadership, in both structured presentations and unscripted conversations. The ability to hold a substantive dialogue about litigation strategy, case inventory, and settlement design is a core requirement of this role.
Thrive in a fast-paced, dynamic environment, demonstrating the ability to work autonomously and collaboratively as part of a cross-functional team to achieve collective goals and deliver exceptional outcomes.
Comfort operating in a startup environment where priorities shift quickly, processes are still maturing, and multi-threading across multiple litigations simultaneously is the norm rather than the exception. Stage fit is key.
Substantive legal background is required. This means prior experience as a paralegal, claims administrator, legal operations professional, or practicing attorney with direct exposure to mass tort or class action matters. Candidates who have worked inside a plaintiff law firm, claims administration company, or settlement program are strongly encouraged to apply.

Responsibilities

Own your lens portfolio end-to-end; from initial design through client deployments. Partner closely with attorneys, subject matter experts, and cross-functional build teams to conceptualize, strategize, and execute settlement programs that meet client objectives and adhere to legal standards. Success is deploying a lens to a client with no issues.
Lead the development and implementation of comprehensive project plans, meticulously tracking goals, tasks, and dependencies to ensure the timely and effective progress of settlement programs. As the DRI (directly responsible individual) for your lens builds, you are accountable for the quality and timeliness of the outcome; driving your build team, removing blockers, and owning the result.
Serve as the litigation and product knowledge expert in client engagement. Be present at new client implementations from day one. Engage proactively with Tier 1 accounts; leadership-level firms and high-volume clients on your litigation portfolio.
Efficiently manage time and priorities across multiple projects, adeptly balancing competing demands and shifting priorities to drive forward progress and meet deadlines.
Author and review critical documents, including correspondence to program participants, legal counsel, and the court, as well as comprehensive protocols and procedures tailored to each settlement program. Prepare detailed reports for internal executive leadership and clients, providing insights into program performance and outcomes.
Provide comprehensive support to internal executives overseeing settlement programs, offering strategic guidance, facilitating decision-making, and ensuring seamless execution of program objectives. Collaborate closely with the Sales and Customer Success teams to ensure client questions are routed correctly; diagnosing whether an issue is a lens problem, a platform problem, or a data problem, and owning resolution when it traces back to the build.
Proactively identify opportunities for process optimization and efficiency enhancements, leveraging insights from program performance and stakeholder feedback to drive continuous improvement initiatives. Use aggregate data analysis to size issues, validate fixes, and make informed recommendations before declaring a problem resolved.
Build and maintain working knowledge of the Pattern platform sufficient to educate clients on how the product operates within the context of their litigation. You must be fluent enough to explain what the lens does, why it does it, and how it serves the client's strategy.