Litigation Claim Adjuster

Merchants • Bedford, NH

3d • Hybrid

About The Position

Litigation Claims Adjuster Hybrid Work Schedule Bedford, New Hampshire Merchants Insurance Group is a leading Property and Casualty Insurer in the Northeast and is looking for a Litigation Claims Adjuster to join our growing Claims Legal Team in our Bedford, New Hampshire office. The Litigation Claims Adjuster will become part of a dedicated team focusing on auto and general liability claims, which includes New York Labor Law, construction defect, premises and/or third-party property damage claims. This position interacts extensively with internal colleagues as well as policyholders, agents, attorneys and a multitude of claim-related service providers. Merchants Insurance Group is rated A- (Excellent) with a stable outlook by A.M. Best and is consistently recognized as a top employer and high-performing organization. Recent honors include: Best Places to Work in Western New York (Buffalo Business First, 2023–2026) Fast Track Company (2019–2025) and Top Private Company (2019–2025) Ward’s 50® top-performing property-casualty insurer (2021–2024) Ivans Spark Award for Innovation (2024–2025) Named to Newsweek and Statista’s America’s Most Reliable Companies list (2025), ranked among the top 300 of 1,500 B2B organizations evaluated We offer a hybrid work schedule, requiring two full days per week in the office, with flexibility to work remotely or in office the remaining days. This model supports collaboration while providing flexibility and work-life balance.

Requirements

• Qualified candidates will have a 4-year degree or equivalent work-related experience.
• 5 plus years’ experience handling commercial lines claims.
• Ability to oversee and manage defense counsel, select and retain appropriate experts and develop appropriate resolution strategies.
• Exceptional organization, negotiation, verbal and written communication skills are required.

Nice To Haves

• Experience with New York Labor Law, construction defect and/or third-party property damage claims is a plus.
• Candidates with JD and insurance defense experience looking for a new career path are encouraged to apply.
• Professional designations or working towards industry specific designations are a plus.

Responsibilities

• Cultivating relationships with claims and other internal staff, policyholders, attorneys, agents and a variety of service providers and experts all while working towards achieving the most optimal outcomes for Merchants and our policyholders.
• Providing a high level of customer service while managing a portfolio of complex and high exposure litigated claims involving complex liability and damage issues.
• Evaluating coverage by interpreting/applying policy language to claim facts and preparing appropriate and timely coverage position letters.
• Conducting and directing timely and quality claim investigation, evaluation and equitable settlement of all assigned claims.
• Ensuring timely and accurate reserves consistent with established reserving philosophy and practices.
• Negotiating fair and equitable settlements directly with attorneys.
• Identifying risk transfer opportunities through trade contracts and/or applicable law.

Benefits

• Welcoming and positive work environment.
• Colleague Appreciation events.
• Flexible work arrangements, including flex scheduling and summer hours.
• Hybrid work schedule.
• Competitive pay scale.
• Company bonus program.
• Generous paid time off package.
• Health, Dental, Vision, Life Insurance, Short Term Disability, 401(k) employer match amount is 100% up to 6% of your annual contributions.
• Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree