Litigated Commercial Auto Claim Adjuster

Ccmsi • Dallas, TX

2d • Remote

About The Position

The Multi-Line Claim Consultant is responsible for the investigation and adjustment of assigned multi-line claims, including national accounts commercial auto claims with a heavy litigation component. The Multi-Line Claim Consultant manages complex claims with a high degree of autonomy while ensuring compliance with CCMSI claim handling standards, client-specific instructions, and applicable state laws. This role plays a critical part in delivering high-quality claim outcomes as perceived by CCMSI clients and may serve as an advanced position for consideration of future growth into more senior claim roles. This is a true liability adjuster role responsible for managing claims from start to finish (cradle to grave), not an HR or consulting position.

Requirements

• Current adjuster license in home state
• Litigation experience handling multi-line or commercial auto claims
• Minimum of 5 years of multi-line claim handling experience
• Experience managing complex claims with high exposure and legal involvement
• Strong analytical, negotiation, and decision-making skills
• Excellent verbal and written communication skills
• Ability to work independently with strong organizational and time management skills
• Proficiency with Microsoft Office applications
• Reliable, predictable attendance during assigned client service hours

Nice To Haves

• Prior TPA experience handling commercial trucking or transportation accounts
• NY and/or CA adjuster licenses
• Bilingual (Spanish) proficiency — highly valued for communicating with claimants, employers, or vendors, but not required.

Responsibilities

• Investigate, evaluate, and adjust assigned multi-line claims in accordance with corporate claim handling standards, client-specific instructions, and applicable state laws
• Establish reserves and provide reserve recommendations within authorized authority levels
• Review, approve, and provide oversight of medical, legal, damage estimates, and miscellaneous invoices to ensure accuracy, reasonableness, and claim-related necessity
• Negotiate disputed bills and invoices to achieve appropriate resolution
• Authorize and issue claim payments in accordance with CCMSI procedures, industry standards, and established payment authority
• Negotiate settlements in accordance with corporate claim standards, client instructions, and state regulations
• Assist in the selection, referral, and oversight of outside vendors including legal counsel, surveillance, and case management
• Assess, monitor, and pursue subrogation opportunities through resolution
• Maintain accurate and timely claim documentation, diary management, payments, and reserves within the claim system
• Prepare claim status reports, payment summaries, and reserve analyses as requested
• Compute disability rates in accordance with applicable state laws
• Coordinate effective and timely communication with clients, claimants, attorneys, and other involved parties throughout the claim lifecycle
• Provide notices of qualifying claims to excess or reinsurance carriers
• Handle complex and litigated multi-line claims with minimal supervision
• Attend and participate in hearings, mediations, and informal legal conferences as appropriate
• Conduct claim reviews or training sessions for designated clients when requested
• Ensure full compliance with corporate claim handling standards and special client handling instructions

Benefits

• 4 weeks (Paid time off that accrues throughout the year in accordance with company policy) + 10 paid holidays in your first year
• Medical, Dental, Vision, Life, and Disability Insurance
• 401(k) and Employee Stock Ownership Plan (ESOP)
• Internal training and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed