Literacy Volunteer Program Assistant Coordina

Institute For Latino Progress•Chicago, IL

About The Position

Under the supervision of the ESL Literacy and Citizenship Coordinator the Volunteer Program Assistant Coordinator helps to contact and onboard volunteers for the Adult Volunteer Literacy program, helps maintain attendance records, volunteer files, volunteer contacts, and records to carry out the Secretary of State Adult Volunteer Literacy program at Instituto del Progreso Latino and auxiliary volunteer efforts that serve IDPL students. The main function of the program is to help provide literacy and basic skills (GLE in first language 1 – 6) to Spanish speaking immigrants with low literacy levels and help them to pass the Citizenship naturalization test. To achieve this, the assistant coordinator helps to recruit, train, and assign a group of 50 local and city-wide volunteers who tutor students in basic skills, and ESL, and practice for the naturalization exam.

Requirements

High School Diploma or equivalent
Excellent oral and written communication skills, bilingual English/Spanish
Team player and willing to take on multiple tasks at once and independent worker, requires minimal supervision
Exceptional organization and time management skills
Above average customer service skills
Strong telephone skills and ability to maintain composure under pressure
Dependable and punctual
Ability to adhere to deadlines, react to unpredictable events quickly and efficiently, be resourceful, manage conflict and challenges
Proficient in skills with Microsoft Office, Word, Excel, PowerPoint, use of Email, and Internet browser platforms.

Nice To Haves

Some College credits preferred

Responsibilities

Assists candidates in filling out program registration and paperwork forms to become volunteers.
Helps to recruit, train and assign tutors according to their skills and interests.
Answers emails and proactively reaches out to volunteer candidates to arrange site visits to Instituto.
Helps to train and connect volunteers with Literacy Volunteer training provided by Illinois adult education and literacy agencies (ScaleLit, IDPL, Community College Board).
Helps to fill out program database such as Excel, Salesforce and assists with Adult Volunteer Literacy quarterly program reports.
Maintains contact with volunteers through email, phone calls, and in person as directed by the program coordinator.
Helps organize volunteer recognition events, volunteer training, and promotes retention of volunteers.
Helps facilitate a variety of volunteer involvement through interview practice, one on one tutoring, language partners, and other volunteer support activities for students and administrators.
Attend program meetings in representation of Instituto del Progreso Latino.
Must be available evenings as required and Saturday mornings until 2 pm.
Attends Adult Volunteer Literacy program and volunteer management training
Other duties as assigned.