Listing Operations Supervisor
About The Position
This is a mission-critical, high-accountability role where achieving daily production output and maintaining impeccable quality standards are non-negotiable mandates. The Listing Operations Supervisor oversees the creation of every item that goes to auction on our site. They ensure that every item received is accurately identified, graded, and photographed to meet our standards and satisfy our customers. This role manages the high-speed pipeline that converts physical inventory into revenue-generating digital listings. The Supervisor must obsessively audit the output of their team and rigorously police the digital queue, acting as the final, absolute safeguard to ensure 100% compliance with targets and standards.
Requirements
- Fluent with technology and able to use various computer and phone programs to efficiently accomplish tasks.
- High school diploma or equivalent
- Previous experience in an ecommerce or production environment.
- Proven leadership and supervisory skills.
- Strong attention to detail and accuracy.
- Excellent communication and interpersonal skills.
Nice To Haves
- Bachelors degree preferred.
Responsibilities
- Serve as the resident subject matter expert on all aspects of the listing process (identification, grading, content production).
- Provide immediate, definitive answers and technical guidance to the team, ensuring operational knowledge is robust and consistent.
- Oversight of the "Scan-to-Match" process, ensuring the digital listing perfectly matches the physical item, either by aligning with the digital manifest or via online search.
- Developing and enforcing standards for condition notes, ensuring customers get exactly what they expect.
- Managing the photography and description workflow to ensure high-quality visual representation on the site.
- Monitoring the "Digital Processing Queue" to ensure a diverse and steady mix of products is going live daily.
- Hire, train, and lead a production team that meets or exceeds listing targets each day.
- Oversee the correction, performance improvement, and incentivization of all team members.
- Assist the General Manager in leading the team, and act as the Person-in-Charge when other Supervisors are not on duty.
- Maintain a safe working environment and enforce safety regulations.
Benefits
- PTO includes Vacation, Sick & Holidays
- Health, Dental & Vision Insurance
- 401k with a Match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
