Liquidity Relationship Manager – (Escrow)

Citizens•Johnston, RI

About The Position

The Liquidity Relationship Manager – is responsible for driving deposit growth and deepening market penetration within targeted, deposit‑rich liquidity pools Escrow. This role combines specialized segment expertise, focused business development, and cross‑functional coordination to deliver tailored liquidity solutions that align with how these ecosystems operate. The Segment Specialist serves as a primary market‑facing relationship manager for assigned liquidity pools, acting as a trusted advisor to clients while partnering closely with internal product, risk, and delivery teams to execute the broader segment strategy.

Requirements

3+ years of experience in Escrow, or related specialized liquidity segments.
Demonstrated ability to manage and grow complex deposit portfolios within niche or ecosystem‑based markets.
Proven consultative sales capability with strong relationship‑building skills.
Excellent communication, presentation, and interpersonal skills.
Strong organizational and analytical skills, including pipeline management and performance tracking.
Comfort working in a matrixed environment, influencing outcomes.

Nice To Haves

MBA or advanced degree helpful but not required.

Responsibilities

Drive targeted business development efforts within assigned liquidity pools through prospecting, referral source engagement, and ecosystem‑based relationship building.
Build and manage a disciplined sales pipeline aligned to deposit growth objectives, ensuring timely and accurate reporting.
Execute on defined segment priorities by identifying high‑value prospects and expanding share of wallet with existing clients.
Support the organization’s market presence within target segments through industry participation, conferences, and relationship‑driven networking.
Help position the bank as a credible and trusted liquidity partner within specialized ecosystems.
Develop and maintain deep working knowledge of the operating models, cash flow behaviors, and liquidity dynamics specific to Escrow, ecosystems.
Serve as a trusted advisor to clients by providing insight‑driven guidance on liquidity structure, deposit optimization, and operating considerations.
Represent the organization confidently in senior‑level client discussions and presentations.
Deliver and articulate compelling, segment‑specific value propositions by delivering tailored solutions to align with client practices, regulatory considerations, and risk profiles.
Effectively communicate segment offerings to internal and external stakeholders, including senior management.
Act as the primary point of contact for key client relationships within assigned liquidity pools.
Establish and maintain strong relationships with decision‑makers, influencers, and ecosystem partners.
Ensure a consistent, high‑quality client experience across all touchpoints.
Coordinate closely with internal partners including Risk, Treasury Management, Product, Risk, Capital Markets, Operations, Technology, and Legal to deliver integrated solutions.