Liquid Catering Sales Representative

High Spirits Hospitality•Dunean, SC

5d•Onsite

About The Position

Lead off‑site beverage catering sales from inquiry to post‑event, managing 1,200+ annual leads, booking 300–500 events, nurturing client relationships, and driving strong sales and service outcomes.

Requirements

2+ years of experience in a relevant role in hospitality. Must demonstrate the ability to sell, plan, and execute a high volume of events.
Must respect the diversity of our clients and be willing to serve all clients, regardless of their race, religion, sexual orientation, or gender identity.
Should demonstrate remarkable leadership skills.
Should demonstrate a strong working knowledge of Microsoft Office technology tools.
Should demonstrate good written and verbal communication skills.
Should demonstrate exceptional organization, analytical, and problem-solving skills.
Must be willing to work some nights and weekends.
Must be able to read, write, and speak fluent English.
Must be at least 21 years of age.
Must have a valid drivers license and have your own vehicle. There will be some light daily travel involved for cold calling, vendor visits, and other errands.
Must be able to lift, move, and carry 25+ lbs.
High School diploma or GED required.
Must have a clean criminal history.

Responsibilities

Coordinate all aspects of our off-site beverage catering sales for Liquid Catering. Work with the Client throughout the booking process, managing the account from the first inquiry to the post-event follow-up. We receive about 1,200 inquires a year, and book 300-500 events per year.
Respond to and process all client inquiries and questions within appropriate limits as fast as possible, preferably within one hour during business hours. Filter requests to specific team members on items they need to address.
Update client invoices, proposals, contracts, and payment schedules as requested.
Place product and rental orders.
Communicate with venues and event planners as needed.
Maintain contact and company records in the company's CRM system.
Complete automated tasks assigned by the CRM system.
Responsible for maintaining our corporate book of business by cold calling, nurturing, and engaging corporate leads and converting them into new business.
Develop and nurture relationships with venues, event planners, caterers, and other industry professionals.
Be an expert with all products and services offered by our company. Responsible for communicating details of these products, services, and applicable policies to our clients.
Accountable for meeting monthly and annual sales goals, as well as both financial and customer satisfaction goals.
Attend networking events, training, and development sessions as required.
Manage all client and vendor issues according to our company standards for conflict resolution.
Ensure customer service standards are held to the highest expectations. Appropriately manage conflicts with clients according to company values. Communicate unsatisfactory feedback regarding the performance of staff members to the appropriate staff.
Work with the Finance Team to ensure all payments and deposits are made and client billing is accounted for in a timely manner.
Ensure all day-of event logistic details are recorded and communicated to our Operations Team. Conduct venue site surveys when needed.
Work 2-3 events a month in a supervisory or bartending role.
Coordinate all post event follow-up surveys and thank-you notes.
Periodically assist the venue sales team with Open Houses and other projects.
Complete all special projects as assigned.
Be on time for work each day as scheduled.
Attend and be well-prepared for all event shifts, staff meetings, training, and retreats.
Manage and prioritize incoming tasks and requests from the CEO and senior team members.
Must be able to complete tasks on time and efficiently.
Own a cell phone with text, voice, and data plan that can be used for work purposes.
Must use company technology tools appropriately.
Provide exceptional customer service to our clients and guests.
Must be able to think critically and problem solve, sometimes in very high stress situations.
Demonstrate excellent organizational and verbal and written communication skills.
Come to work with a positive attitude, ready to work hard and be a supportive team member.
Be familiar with all policies, products, and services offered by our company.
Must have a vehicle and be able to drive between locations.
Continue to foster the company culture of High Spirits Hospitality by being an active, passionate member of the sales team.