Linux Infrastructure Engineer

Truist•Greensboro, NC

5d•Onsite

About The Position

We are seeking a Linux Infrastructure Engineer to support Red Hat Enterprise Linux (RHEL) patching and vulnerability remediation in an enterprise environment. This role focuses on coordinating and scheduling patching activities through ITSM processes, validating remediation outcomes, and supporting compliance and security objectives across Linux systems. The engineer acts as a technical resource within Linux operations, partnering with infrastructure and security teams to help ensure systems remain secure, stable, and compliant. The role operates in a 24/7 environment and requires strong attention to detail, analytical skills, and comfort working in regulated, highly controlled environments. This position is office-centric 5 days a week in one of our Truist hub locations. Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. 1. Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities. 2. Responds to issues in a timely manner by receiving and investigating incidents or service tickets. 3. Analyzes and observes trends with technical issues and develops recommendations for long- term improvements. 4. Documents all relevant end-user interactions and steps taken to resolve incidents. 5. Has occasional contact with end-users. 6. Communicates status of issue resolution to internal customers. 7. May engage and manage outside vendors. 8. Applies in-depth knowledge of application support and an understanding of best practices. 9. Typically leads moderately complex projects and participates in larger, more complex initiatives. 10. Solves complex technical and operational problems. 11. Acts as a resource for teammates with less experience. 12. May have people management responsibilities for a small team.

Requirements

Bachelor's degree and five years of experience in development or application support or an equivalent combination of education and work experience.
In- depth knowledge in information systems and ability to identify, apply, and implement best practices.
Understanding of key business processes and competitive strategies related to the IT function.
Ability to plan and manage projects.
Ability to solve complex problems by applying best practices.
Ability to provide direction and mentor less experienced teammates.
Ability to interpret and convey complex, difficult, or sensitive information.
Linux, including command-line usage and system navigation
Patching, vulnerability remediation, and system maintenance concepts
Strong analytical and troubleshooting skills
Ability to follow structured processes in controlled IT environments
Experience in banking, financial services, or other regulated environments
Hands-on experience with Red Hat Enterprise Linux (RHEL)
Experience coordinating work through ServiceNow (change, incident, problem management)
Experience with RHEL patching and maintenance in enterprise environments
Experience using Red Hat Satellite for lifecycle or patch management
Familiarity with vulnerability management workflows, including Qualys and ServiceNow Vulnerability Response (VR)
Ability to analyze system configuration and OS state to support remediation efforts
Basic scripting experience (Bash or Python) for operational or troubleshooting tasks

Nice To Haves

Exposure to automation tools such as Ansible
RHCSA
RHCE

Responsibilities

Plan, coordinate, and schedule RHEL patching activities across enterprise systems
Create and manage change records using ServiceNow or similar ITSM platforms
Validate patching and vulnerability remediation results using system data and reports
Analyze host-level system information to help identify factors impacting patch or remediation outcomes
Work with infrastructure, application, and security teams to support remediation efforts
Maintain accurate documentation to support audits, reporting, and compliance requirements
Performs problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. In this capacity, performs programming and debugging activities.
Responds to issues in a timely manner by receiving and investigating incidents or service tickets.
Analyzes and observes trends with technical issues and develops recommendations for long- term improvements.
Documents all relevant end-user interactions and steps taken to resolve incidents.
Communicates status of issue resolution to internal customers.
May engage and manage outside vendors.
Applies in-depth knowledge of application support and an understanding of best practices.
Typically leads moderately complex projects and participates in larger, more complex initiatives.
Solves complex technical and operational problems.
Acts as a resource for teammates with less experience.
May have people management responsibilities for a small team.