Linux Admin

Wipro • Redmond, WA

2d

About The Position

The purpose of this role is to resolve high-priority incidents through advanced troubleshooting, ensure SLA compliance, analyse system performance trends, and create mitigation measures by collaborating with internal and external stakeholders.

Requirements

• Linux Admin
• 5-8 Years of experience

Responsibilities

• Provide resolution to high priority incident (P2) tickets, performing advanced troubleshooting and root cause analysis to ensure timely closure.
• Ensure SLA compliance for assigned technology areas and ensure proactive escalation management.
• Analyse system performance data, coordinate findings on system behaviour, and support capacity planning initiatives to enhance overall system efficiency.
• Create mitigation measures to evaluate new tools or improvements by collaborating with technical teams.
• Perform security assessments and recovery drills, and implement necessary controls to ensure compliance with established security standards.
• Participate in weekly and monthly service review meetings, provide updates on performance and issues, and support stakeholder communication to ensure transparency and service alignment.
• Collaborate with team members to resolve open tickets and service requests.
• Contribute to updating SOPs, knowledge articles and maintaining the knowledge repository for the purpose of future ticket resolution.

Benefits

• Full range of medical and dental benefits options
• Disability insurance
• Paid time off (inclusive of sick leave)
• Other paid and unpaid leave options

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed