Linguistic Validation - Team Lead

IQVIA•Durham, NC

1d•$76,000 - $190,000

About The Position

The Team Leader – Translations LV and eCOA is responsible to lead a team of LV and eCOA project managers to deliver on their daily duties to achieve operational excellence, financial goals meeting and exceeding our LV and eCOA customer expectations. The duties will include the development and harmonization of the Linguistic Validation and screenshot reviews of Clinical Outcome Assessments (COA) process within the IQVIA Translations team. Including but not limited to, Patient Reported Outcomes, Patient Diaries, Clinician Reported Outcomes, Observer Reported Outcomes and Performance Measures.

Requirements

Minimum of 5 years of experience specializing in Linguistic Validation as a Project Manager in the Language Services industry
Experience in leading a team of Project Managers within Linguistic Validation
Bachelor's degree, ideally in a linguistic, business or scientific field
Fluency in English is essential, an additional language would be advantageous
Excellent written/verbal communication skills
Excellent attention to detail to ensure that high quality standards are maintained
Ability to meet strict deadlines and to manage competing priorities and changing demands.
Excellent problem solving and analytical skills
Ability to follow instructions and work independently whilst using own initiative.
Demonstration of advanced IT skills
Experience working with technical files, TMS and CAT tools, experience working with XTRF and/or memoQ would be highly advantageous
Ability to establish and maintain effective working relationships with colleagues, managers and clients

Responsibilities

Lead LV and eCOA Project managers (in different levels of seniority) under its remit and ensure the whole team meets and exceeds the stablished monthly and yearly goals and objectives
Lead and implement processes to improve efficiency and to ensure high quality deliverables for all LV and COA projects
Coordinate with colleagues in other departments to develop and expand on existing workflows and offerings
Supports ITS RFP processes as needed for LV and COA projects.
Leads internal/external clients contact and manage any escalations or issues for the projects/initiatives delivered within the department.
Liaises with the client to establish methodologies and to assess and agree project parameters and requirements
Prepares and implement smooth on-boarding plans for new employees, clients and services
Coordinates and communicate with interviewers and recruiters for the purpose of conducting debriefing interviews, analysing results, and making recommendations for improvements.
Collaborate with Vendor Managers to develop an extensive network of LV and COA linguists and subject matter experts
Leads all sides of the LV/eCOA project execution including the ones executed by partners and suppliers
Effectively collaborates with partners and suppliers to ensure the highest level of operational excellence across the whole LV/eCOA lifecycle
Monitor and manage the status of the teams’ projects to effectively anticipate and prevent issues
Ensure that the team accurately and timely complete project finances including quoting and budgeting
Understand and adhere to the Quality Management System
Comply with relevant and applicable IQVIA procedures and SOPs
Maintain and update SOPs when applicable
Work with Team Leads to help in the training and development of junior staff
Closely collaborates to Quality and Compliance team to ensure best standards are reach.
Ensure that high quality is maintained for all projects through QA checks and comprehensive CAPA plans
Contribute to develop a continues improvement culture where productivity and quality standards ) should be raised year by year through the usage of state of the art technologies and IQVIA Lean Best Practices
Get trained as IQVIA Lean Manager to be able to effectively lead/Collaborate in IQVIA Lean initiatives
When assigned, ensures the team is closely aligned to collaborate and meet priorities defined by project PIC (Principal in Charge)